HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
Note: Candidates must be eligible to work in Belgium
Fluent in French, Dutch and English.
Job Description
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 5+ years’ experience in Windows Desktop support.
Position Responsibilities and Functions
- Experienced in Desktop Laptop, troubleshooting
- Experienced in installation, configuration and OS troubleshooting
- Experienced in Asset Management Should have experience in application support Knowledge on iPhone configuration
- Should have exposure to basic network troubleshooting
- Exposure and understanding of ticketing tool
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, System & Peripherals movements etc
- Understanding to coordinate with vendors/principles
- Understanding of client management, user response (email/verbal)
- Managing SLAs for its respective sites.
- Hands-on experience on ticketing application.
- Knowledge of Hardware asset management.
- Working on incidents and requests, troubleshooting hardware and software issue.
- Experience to Installation and configure operating systems, applications and software/driver updates.
- Experience on remote assistance in PC set up, upgrades, troubleshooting.
- Hands-on experience on Microsoft excel.
- Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
- Keeping required documents handy and updated.
- Escorting third party engineers at site.
- Smart hand request/Hands and feet support for network/printer/firewall activities etc.
- Packing and unboxing laptops.
- Quality Assurance Testing of laptops
- Move equipment between Hub/tech Hub, Goods in and Loading Bay
- Disposing equipment
- Liaising with site facilities for maintenance of the Hub/tech Hub area
- Monthly/weekly Inventory audit
- Placing Hardware/accessories orders and managing Threshold stock
- Handling Customer service support
- Deskside Support calls
- Receiving equipment from clients and updating stockroom.
- Managing stockroom.
- Should have worked in Manufacturing & Production line support from IT Perspective
Soft Skills
- Excellent communication and conversation skills
- Should have a great customer handling skills.
- Able to handle unforeseen situations
- Can drive HCL’s value and its methodology Other Skills / Experience
- Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.
- Language requirement – Should be fluent in French, Dutch and English (Read, Write & Speak)
Benefits
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
To know more about us visit – www.hcltech.com
Job Types: Full-time, Permanent contract
Pay: €49.000,00 - €56.000,00 per year
Ability to commute/relocate:
- Wavre: Reliably commute or planning to relocate before starting work (Required)
Location:
- Wavre (Required)
Willingness to travel:
- 100% (Required)
