Key Responsibilities:
- Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-site.
- Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners.
- Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning.
- Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements.
- Security & Compliance: Ensure that all end-user devices comply with security policies, including antivirus, patching, and encryption standards.
- Asset Management: Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements.
- Collaborate on IT Projects: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments.
- User Training: Provide end-user training and education on the use of systems, software, and IT policies.
- Vendor Liaison: Collaborate with external vendors for hardware replacements, software procurement, and support escalations when necessary.
- Incident and Service Request Management: Utilize ITSM tools (e.g., ServiceNow, JIRA) to log and track incidents, service requests, and changes according to ITIL processes.
Job Types: Full-time, Permanent contract
Pay: €50.000,00 - €60.000,00 per year
