Company Description
We are Netcompany, a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
Job Description
Are you ready to discover the role of an Application Support Agent in Netcompany?
As an Application Support Agent you will
- Handle and triage support tickets in ServiceNow.
- Provide first-line support and escalate complex issues as needed.
- Communicate clearly with users and ensure timely updates.
- Update support documentation and gather user feedback.
- Log issues and solutions in the knowledge base.
- Collaborate with support teams, developers, QA, and analysts.
- Assist in managing urgent or high-impact incidents.
Qualifications
What would make you a fit for the role:
- Bachelor degree in IT, Computer Science, or equivalent experience
- Up to 2 years in IT support or helpdesk roles
- Familiarity with ServiceNow or similar tools (a plus)
- Basic knowledge of IT support and troubleshooting
- Good communication and teamwork skills
- Comfortable with MS Office; knowledge of JIRA/Confluence is a plus
- Eager to learn and grow in a collaborative environment
- Able to work in a multicultural, international context
Additional Information
Being a part of the Netcompany team, you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
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