Company Description
We are Netcompany, a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
Job Description
Are you ready to discover the role of an Application Support Agent Junior in Netcompany?
As an Application Support Agent Junior you will:
- Provide individual support, including:
- Remote assistance via phone and the ServiceNow platform
- On-site support (potentially in collaboration with pensioner associations) to assist users in configuring authentication methods such as the EU Login application, security keys, and e-ID - Log and follow up on incidents using the ServiceNow ticketing system
- Guide users through technical issues and escalate complex cases to the appropriate teams when necessary
- Conduct hands-on training sessions in both French and English for groups of up to 20 participants, and offer personalized follow-up support upon request
- Organize and deliver webinars to guide pensioners through the process of setting up and using new authentication methods
Qualifications
What would make you a fit for the role:
- Excellent verbal and written communication skills in French and English
- Patient and empathetic, particularly when assisting users with low digital literacy
- Strong active listening skills to address user concerns effectively
- Familiarity with authentication tools (e.g., mobile apps, security keys, e-ID)
- Experience with ticketing systems, ideally ServiceNow (a plus)
- Ability to deliver clear, structured training sessions and webinars
- Being comfortable supporting elderly users with varying levels of technical ability
- Team-oriented, adaptable, and collaborative in international, multicultural settings
Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
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