Minimum 5 Years of Experience on IT Operations and Leadership
Good understanding of support processes and ability to manage and develop a team
Experience in managing a team of Field Support engineers, IT Support engineers
Experience on Vendor service management
Excellent communication and co-operation skills
Proactive and independent ways of working
Fluent oral and written English and Swedish.
ITIL knowledge, certificate is considered an advantage
Good interpersonal skills and customer-oriented mindset
Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers
Should be able to work on Microsoft Office tools
Roles & Responsibilities:
Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customer’s global standard are followed
Monitors service delivery performance and compliance with high focus on Employee Experience
Has a deep understanding of:
o The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
o The Services: Who deliver What, Key Contacts
o The Employees: Type, Needs and Challenges
Able to execute changes/IMACs
Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
Potential Candidate should have
Culture of “E2E Accountability” and E2E mindset through:
o Putting End users and Sites first
o “Boundary-free services” and strong collaboration with other suppliers
One motto
o Only Site and Employee Experience matters
Act First mentality
Proactive vs. reactive
Walk the Floor
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: €4.000,00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Have you gone through the Job Description?
- The salary offered is inclusive of all, you have to pay your own taxes, are you okay with that?
- Do you have work-visa for Belgium?
Experience:
- Desktop support: 5 years (Required)
Language:
- Swedish (Required)
Location:
- Grimbergen (Required)
