About the organization
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests. Our clients are hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry.
Primary objective of the position
The Technical Service Specialist is responsible for providing level one and two support to our customers, on-site and by telephone (the customers will mainly be based in the South of Belgium). After an extensive period of training you will become a full member of the service team and you will participate in our duty system of Technical Services Specialist. You will execute this by handling (de)installations, conducting repair and instrument hardware or software upgrades and you will also provide phone support and basic training to customers and Abbott Ambassadors. You operate in a service team, where teamwork is important.
Major accountabilities
- Support Abbott Ambassadors with first line service.
- Provide level two services (complex service interventions).
- Provide phone support at the Abbott Hotline (team rotation).
- Schedule and perform planned maintenance activities.
- Perform new customers and laboratory site inspections for new contract / tender preparations.
- Schedule, perform and document hardware and software updates.
Educational background and Work Experience
- Bachelor’s degree in medical / electrical / mechanical or medical technology is preferred or significant working experience in a similar position.
- Proven track record as a technical specialist or a field engineer in our industry or equivalent.
- Successful engagement with customers, specifically key stakeholders and lab staff.
- English, French and Dutch
- Excellent experience in use of analytical tools and software.
What can we offer you?
We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.
In addition, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, and extensive training and learning opportunities.
AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce
