Job Title: Technical Service Representative (Autonomous product) – The Toro Company
Company: Toro Europe, Belgium
As part of the EMEA Customer Care team, the Technical Service Representative, will provide technical support to our dealers and distributors in the Europe and Middle East region on Toro legacy and autonomous products. The Rep will serve as the technical product, parts and procedural expert for distributors, dealers, service providers and other departments within Toro.
Job content
To grow and build a successful career with The Toro Company, the candidate will be responsible for:
- Customer Care: Handle and manage requests from dealers, distributors, and other certified service providers for technical assistance and/or escalated customer cases regarding product information and technical service by means of phone calls, e-mails, and social contacts.
- Training: Participate in training programs provided and required by The Toro Company to maintain a professional level of knowledge about the products and technologies. But also assist in developing additional training programs, documentation, and operational procedures.
- Maintain Toro approved certification on robotic and automation technology.
- Other: As required assist with training, trade shows, marketing promotions and sales efforts. Assist with development and refinement of customer self-help applications and support the Order Services and Sales team with technical expertise. Other duties as assigned.
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
- Preferred level of education: Bachelor’s degree in technical field
- Excellent communication and interpersonal skills
- Solid understanding of combustion engine technology and hydraulics
- Technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and/or electrically controlled hydraulics
- Strong technical skills in PC and mobile operating systems, applications, …
- Able to work in a fast-paced environment and handle a variety of potentially stressful customer contacts in a professional manner
- Ability to effectively communicate about technical issues in English, German and Dutch. Knowledge of an additional language is a bonus
What Can We Give You?
At the Toro group, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, Toro Europe offers a variety of benefits:
Flexible Work Arrangements – Flexible working hours with the possibility to work from home up to 2 days per week. And this combined with travel on an occasional base.
Group insurances: Hospitalization plan, Guaranteed Income Insurance and Retirement Plan
Competitive Salary – Attractive pay with lunch vouchers
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Who are we?
Toro Europe, located in Oevel-Westerlo Belgium acts as the European Distribution Center for all equipment related to green maintenance. In addition to our logistics activities, we offer comprehensive technical support to our customers. We are a subsidiary of The Toro Company which is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the local communities. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are part of a world-wide company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With more than 50 years of operation and an average employee tenure of 12 years, come find out what makes Toro Europe the best place to build a career.
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