EuropeActive is the leading non-profit organisation representing the European fitness and physical activity sector. Fulfilling our mission of making more people more active more often through political representation, unifying events, evidencing research and public relations.
EuropeActive’s Education Services is responsible for developing and safeguarding our sector’s Professional and Occupational Standards, ensuring our workforce is fit for purpose, employable in roles which are meaningful and make a difference and contribution to our overall mission, and taken seriously and credibly by all our partner stakeholders.
EREPS (the European Register for Exercise Professionals) is a fully independent register of instructors, trainers and teachers working in the European fitness and physical activity sector, owned and operated by EuropeActive on behalf of the sector.
EREPS recognises the qualifications and skills of fitness professionals, as an important assurance for consumers and employers. Our ultimate goal is to make sure that every instructor, trainer and teacher in Europe holds the appropriate qualification(s) to ensure that people can work out safely and effectively.
We are looking for a Customer Service Representative (CSR) to join the Education Services team and contribute to the management and development of the European Register of Exercise Professionals (EREPS).
Main Responsibilities
- Member Support: Respond to inquiries from EREPS members regarding general questions and technical assistance.
- Access Management: Handle password resets and provide guidance on using the member area online.
- Regulatory Advice: Offer information on local regulations governing fitness professionals in various European countries.
- Membership Validation: Review new applications and membership renewals for the EREPS register.
Additional responsibilities
· Contribute to other functions within the department, such as ad hoc tasks relating to accreditation of training providers (general frontline enquiry handling) and the FITcert® scheme for operators
· Contribute generally to the smooth running of the service and cross-departmental efficiency by attending team meetings and events when appropriate
Your Profile
A successful customer service representative (CSR) should bring a mix of interpersonal, communication, problem-solving, and technical skills to the role. Here's a breakdown of the most essential professional skills:
Communication Skills
- Active listening
- Clear verbal communication
- Written communication
Interpersonal & Emotional Intelligence
- Empathy – understanding and sharing the feelings of the customer.
- Patience – handling difficult or upset customers calmly.
- Positive attitude – maintaining a friendly, respectful, and helpful demeanor.
Problem-Solving & Critical Thinking
- Analytical thinking – quickly identifying issues and their root causes.
- Decision-making – offering appropriate solutions without always needing escalation.
- Creativity – thinking outside the box when standard solutions don’t work.
Technical & Product Knowledge
- System proficiency using CRM platforms
- Product expertise
- Multichannel support ability
Organizational & Time Management Skills
- Multitasking, Efficiency, Follow-through Professionalism & Accountability
- Reliability, Ownership, Adaptability
What We Offer
- Part-time position (3 days per week). Based in Brussels, office and home office.
- Fixed contract or freelance possible
- The opportunity to work in a dynamic European organization dedicated to promoting health and well-being through fitness.
- Exposure and opportunity to grown and learn within an organisation at the forefront of industry development and growth
- A collaborative work environment based in Brussels, at the heart of Europe.
How to Apply
Please send your CV and a cover letter to [email protected]
We look forward to reviewing your application and welcoming you to our team!
Job Types: Part-time, Fixed term contract, Freelance
Work Location: Hybrid remote in 1040 Brussels
