INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,300 employees and manufacturing, sales and marketing operations in 8 countries across Europe.
INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.
See www.inovyn.com and www.ineos.com for more details.
The post holder will take and place customer orders and manage enquiries in an accurate and timely manner to deliver excellent service and ensure customer needs are met on time in full.
Accountabilities:
• Ensure enhanced customer service across a defined customer portfolio.
• Process customer orders from ‘order to invoice’ in SAP.
• Ensure the effective response to customer needs/enquires by fostering good collaboration with colleagues in other teams including sales, product planning, logistics, loading, technical, finance and credit control.
• Ensure compliance with SHE, business policy, legal guidelines and agreed customer service procedures.
• Deputise for colleagues and act as a training resource for less experienced staff.
· Other responsibilities may be assigned as needed to facilitate team efficiency.
Qualifications and Experience:
• Bachelor degree or equivalent through experience.
• 2 years’ experience in a customer facing role.
• Fluent in English and Italian essential. Spanish is a plus.
• Excellent team worker/collaborator essential.
• Excellent telephone manner, written and verbal communications skills.
• Able to problem solve with multi-tasking capability.
• Well-developed IT/numeracy skills.
• Good commercial acumen.
• Able to challenge others to find the best solution.
• Tenacious and able to show initiative.
We are INEOS | INEOS Group
INEOS is one of the world’s largest chemical producers and a significant player in the oil and gas market. Learn more about who we are, today.
This is a direct recruitment. Applications will not be accepted via employment agencies.
