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Want to boost your career in a IT service Management Architecture role? Join our Local Managed Staffing team at NRB!
The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed Staffing.
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Context:
Our client's digital infrastructure services landscape has grown organically over time, resulting in varying approaches to service management across different teams. While basic processes exist, the current situation presents challenges in terms of efficiency, scalability, and consistency. The aim is to establish a standardized service management operating model that will streamline our operations and enhance service delivery.
The need for this transformation stems from current operational challenges, notably the need of transparent service management to cope with the dynamically changing technologies and customer demands. Besides, it will be crucial to have clear handoffs and definition of roles.
They are working on creating a target operating model to guide us towards more standardization and efficiency. Through this activity, we aim to address the architecture process of the operating model.
Assignment:
This task focuses on Architecture Management within the general operating model of the digital infrastructure department.
Services to be delivered with regards to these two practices:
Define target state:
Get2Know’s & internal process expert interviews
Presentation Process Scope & “State-of-The-Art”
Maturity Survey (based on maturity matrix)
Workshop 1 “Target Maturity”– Consolidate survey results & discuss different views
Workshop 2 “To-Be” – Review Ideal subprocesses (Level 2)
Leadership review & validation on subprocesses
Final Ideal processes presentation
Conduct as-is analysis:
Document existing processes (via process expert interview & documentation consolidation)
Workshop 3 “As-Is”– Review & finalize existing processes and sub-processes.
Identification of maturity level
Identification of efficient & pain points
Identification of associated risks
Leadership information session on AS IS processes
Conduct GAP analysis and define roadmap:
Gap identification & description
Action plan details including
Activities to address gap
Relative planning
Impact on organization to implement changes
Impact on organization to operate the new processes
Impact on other resources
Quick-win identification
Workshop 4 “Roadmap” – Review and finalize gap identification, prioritization and approach.
Leadership conclusions presentation
Requirements
The task is part of a wider program on organizational development and requires both technical understanding of IT architecture for an infrastructure provider as well as expertise in organizational development.
Key technical requirements
An excellent knowledge of English is required and Dutch and/or French
Expertise in enterprise & solution architecture
Expertise in general IT Service Management
Experience in IT infrastructure
Proficiency in analyzing and defining IT processes
Experience in Organizational Development (especially Turnaround) in that area
Be able to work both autonomous and in a team
High customer-orientation
Analytical approach to problem-solving and a track record of driving results through continuous improvement
Curiosity, willingness to learn and ability to introduce creative and innovative solutions
Have a critical mind and dare to challenge
Ability to navigate a complex stakeholder environment
Our offer
Contractual flexibility, a permanent contract or a freelance assignment;- Flexible working hours with the possibility of teleworking (1 to 3 days a week);
- A team of enthusiastic, professional and talented colleagues in a good mood and atmosphere;
- Personalized career coaching to support your development;
- A company with a pleasant, dynamic and innovative working atmosphere.
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