Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
Avery Dennison is an equal opportunity employer
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].
Job Description
The Application & Technical Service (ATS) Manager is a key leadership role responsible for guiding, mentoring, and developing a highly engaged and experienced team of Application Engineers within the specialty tapes industry. This role provides direction for customer-facing technical support, ensuring the team delivers proactive solutions and cultivates strong, lasting relationships with key customer technical staff and leadership.
The ATS Manager will drive the team's contribution to the new opportunity pipeline for existing and developmental products, working in close collaboration with Sales, R&D, and Marketing leadership. This position is accountable for the overall performance of the ATS team, including resource allocation, project prioritization, and ensuring the technical support provided directly contributes to maximizing business growth. Additionally, the role oversees the strategy for technical application and product training for both the sales force and customers.
Key Responsibilities:
Team Leadership & Development: Lead, coach, and develop a team of Application & Technical Service Engineers, fostering a high-performance culture and ensuring continuous skill enhancement. Conduct regular performance reviews, set clear objectives, and manage individual development plans.
Technical Support Oversight: Provide oversight for all technical support activities, ensuring timely and effective product recommendations, complex technical issue resolution, and the proactive identification of customer needs.
Customer Relationship Management: Guide the team in developing and nurturing strong relationships with key customer technical and executive contacts, understanding their long-term needs and aligning our technical solutions.
Business Growth Enablement: Partner with Sales leadership to accelerate the conversion of the technical opportunity pipeline and support the commercialization of new products by leveraging the team's technical expertise.
Cross-Functional Collaboration: Collaborate effectively with R&D, Marketing, Sales, and Operations to provide technical insights, inform product development roadmaps, and ensure seamless technical integration from concept to customer delivery.
Training & Knowledge Management: Oversee the creation and delivery of comprehensive technical and product training programs for internal sales teams and external customers, ensuring a high level of technical competency across relevant stakeholders.
Prioritization & Resource Management: Effectively manage team resources, prioritize projects, and balance daily operational needs with long-term strategic initiatives to maximize impact on business objectives.
Travel: The role requires periodic strategic on-site customer visits, industry events, and internal meetings, with weekly travel averaging up to 25-30%.
Qualifications
Education: Minimum a Bachelor's degree in Chemistry, Mechanical Engineering, Materials Engineering, Physics, or Polymer Science required. A Master of Science degree in one of these disciplines is preferred.
Experience:
5+ years of progressive technical experience, preferably in adhesive, coating, tapes or similar chemical and application oriented industries
3+ years of demonstrated leadership and management experience leading technical teams, ideally within a customer-facing application engineering or technical service environment.
Proven track record in customer relationship management and driving business growth through technical solutions.
Experience with product development, product commercialization and sales processes.
Experience in developing team strategies, managing performance and fostering talent.
Skills:
Strong leadership, coaching, and team-building skills, with a passion for developing others.
Solid business acumen and strategic thinking, with the ability to translate technical concepts into commercial value.
Excellent problem-solving, analytical and decision-making skills.
Superior written and verbal communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of an organization and with external partners.
Proven ability to manage multiple priorities and lead projects in a dynamic, fast-paced environment.
Strong customer focus and the ability to instill this focus throughout the team.
Fluency in English is required. Knowledge of French, Dutch, or German is a strong plus, given the regional context.
Strong attention to detail and exceptional organizational skills.
Additional Information
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
- Work hours flexibility
- International environment
- A growing team with good spirit
- Competitive total rewards
Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com
