Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Position summary: Position summary: Thermo Fisher Scientific Inc. is seeking a highly motivated Senior Customer Training Specialist to lead customer training programs and develop and commercialize solutions for the High Performance Chromatography Solutions (HPCS) business within the Chromatography and Mass Spectrometry (CMD) division. This pivotal role develops, implements, and completes the commercialization of solutions to support customers in late-stage Analytical Development (AD) and QA/QC. The goal is to ensure the success of both our organization and our customers' business objectives. This role will be responsible for supporting key customer excellence projects from inception to impactful execution with end-user customers, building relationships and trust, and ultimately supporting commercial success.
Discover Impactful Work:
Be part of training customers on premier chromatography solutions, contributing to our success and theirs.
A day in the Life:
As the Senior Customer Training Specialist, you will handle and ensure that the teams implement product development and program management standard methodologies. You will drive overall project execution, ensure design control standards are met, and ensure program budget adherence.
Key Objectives:
- Build and align strategy for Customer Training concepts for focus customers.
- Develop training and support programs aimed at improving the customer experience with our products.
- Define, develop, and deliver customer training and education solutions and strategic business programs.
- Initially prioritize post-sale customer training, with plans to extend to other customer touchpoints.
- Partner with cross-functional teams to plan and implement customer education and training plans (super user training).
- Focus on our Liquid Chromatography product range, including related products and services, forming part of a complete customer solution.
- Lead Customer Quality Training projects in partnership with the program management team.
- Establish and supervise content for marketing/product management teams, conduct training, and empower internal colleagues to deliver a comprehensive customer solution.
- Build trust and confidence in our solutions to drive commercial success in key Pharma and Biopharma accounts.
- Collaborate with marketing, product management, and the bio/pharma beyond discovery vertical team to develop long-term strategic plans.
- Ability to travel as needed for projects, meetings, and onsite customer trainings, 30-50% depending on location relative to sites.
Keys to Success:
We are looking for someone who is exceptionally driven, with proven leadership skills and the ability to implement and determine the success of our training programs strictly.
Education:
- Bachelor's or equivalent experience in Engineering, Technical Business, Chemistry, or a related field.
Experience:
- 3+ years of Liquid Chromatography product management or training experience.
- Experience in a pharmaceutical or biopharmaceutical late-stage development or regulated environment preferable.
Knowledge, Skills, Abilities:
- Excellent knowledge of LC method development or method transfer, highly beneficial.
- Experience leading projects through a matrixed organization.
- Customer Care or Customer Success experience beneficial.
- Strong leadership skills.
- Proficient in delivering effective presentations.
- Strong attention to detail and technical skills.
- Proficient organizational and technical skills.
Benefits:
At Thermo Fisher Scientific Inc., we value diversity and inclusion. We believe that a diverse workforce brings together different perspectives and experiences, enabling us to challenge and innovate in a global market. We are an equal opportunity employer and strive to provide reasonable accommodations for applicants with disabilities. If you require any accommodations or assistance during the application process, please contact us at 1-855-471-2255.
Don't miss out on this opportunity to join our team and make a difference in the world!
