Job Summary
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving hardware and software issues efficiently. This role requires strong customer service skills and a solid understanding of various operating systems and computer hardware.
Responsibilities
- Provide first-level technical support for desktop systems, applications, and mobile devices.
- Troubleshoot and resolve issues related to operating systems, software applications, and computer hardware.
- Assist users with VPN connectivity and ensure secure remote access.
- Maintain and manage Windows Server environments to ensure optimal performance.
- Respond to help desk tickets promptly, documenting all interactions and resolutions in the ticketing system.
- Collaborate with other IT team members to support IT infrastructure projects.
- Perform routine maintenance on desktop systems and peripherals to ensure reliability.
- Educate users on best practices for using technology effectively.
Qualifications
- Proven experience in a technical support role or help desk environment.
- Strong knowledge of operating systems (Windows, macOS) and mobile devices.
- Familiarity with TCP/IP networking concepts and troubleshooting techniques.
- Experience with IT infrastructure management is a plus.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Proficiency in diagnosing hardware issues and performing necessary repairs or replacements.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are desirable but not mandatory.
Join our team as a Desktop Support Technician where you can leverage your skills while contributing to a dynamic work environment focused on technology solutions.
Job Type: Full-time
Application Question(s):
- Are you comfortable to work on 1099 contract?
- What is your current location?
Work Location: In person
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