JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
Summarize the main purpose of the role.
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
MAIN RESPONSIBILITIES
Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
Maintain detailed and current knowledge of the company's products and services.
Analyze customer service needs for communication to service and technical departments.
Requires ability to navigate a computerized data entry system or other relevant applications.
QUALIFICATIONS
Education
Education Level
Major/Field of Study
Or
Education Level
Technical Diploma (± 12 years)
Experience/Background
Experience
Experience Details
Minimum 2 years
Licenses and Certifications
License/Certification
Language Proficiency
Language
Proficiency
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Belgium : Bedrijvenzone Machelen - Cargo 831
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
