User Service Management Expert

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of a User Service Management Expert in Netcompany ?

As a User Service Management Expert you will:

• Support SUMMA and ABAC financial systems (ticket analysis, second-level support, complex data queries).
• Investigate recurring issues and find root causes to keep services running smoothly.
• Help with SUMMA testing, running test plans, and recording results for new releases.
• Support complicated financial tasks, including carry-over and carry-forward processes and take part in new system deployments and rollouts.
• Write technical requirements for SUMMA in line with Financial Regulation.
• Suggest improvements for financial workflows and processes and organizational procedures.
• Gather and prioritize business needs for system updates.
• Report progress, issues, and plans to management.

What would make you a fit for the role:

• Experience with financial IT systems like ABAC, SUMMA, eGrants, or eProcurement.
• Experience in analyzing requirements, testing, and implementing systems.
• Understanding of IT service management methods.
• Strong problem-solving skills and ability to prioritize in a fast-paced environment.
• Excellent English communication skills (C1 level), especially for explaining technical ideas to business users.
• Good team player with strong people skills and willingness to share knowledge.

What is considered as a big plus:

• Knowledge of financial/accounting processes and EU Financial Regulation.
• Knowledge of SAP modules (FI, MM, SD).
• Strong skills in SQL/PL-SQL and analyzing database issues.

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Workplace

Brussels, Belgium