Number Porting Specialist

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We’re looking for a Porting Specialist to come and join our Number Operations Porting Team, as we continue with exciting projects, facilitating communications worldwide. 

The Number Portability Specialist is the owner of the full number portability process of the assigned countries and is also responsible  for additional countries' processes to back up the rest of the team in case of need.

What You'll Do:

Data Operations:

• Input LNP (Local Number Portability) data into back office systems.
• Collect and analyze data downloaded from back office systems to ensure data is correct and respects number portability process requirements.
• On the basis of customers demand, submit porting request in the different countries relevant systems.
• Liaising with customers where required to get relevant information to update back office tools systems.
• Track and report on all LNP requests until verified that they have been completed successfully. 

Customer contact:

• Keep customers informed of the status of their requests.
• Reply customers' enquiries regarding Number Portability processes or to general questions,
• Liaise with the Sales team whenever it is needed to ensure the customer’s satisfaction.

Quality analysis:

• Execute basic quality tests to verify completion of LNP requests using Voxbone tools (internal software and possibly newly developed tools within the company).

System improvements:

• Report any failure or bug identified in the internal systems/processes or external partners' systems/processes and follow it up until it has been correctly resolved.
• Participate in the testing of the failure reported to ensure the fix proposed is line with the requests placed.
• Implement and oversee operational systems and communication used by our partners when possible.

Reporting:

• Ensure that the relevant data is ready to be used for monthly reports.
• Assist in the preparation of monthly reports according to the guidelines given to the team.

What You Need:

• Bachelor degree level or equivalent through experience
• Minimum 1 years professional experience
• Fluent in English (written and verbal). German, French and Spanish are a strong asset
• Advanced Microsoft Office skills with an excellent level in Excel
• Be very rigorous and have accurate numeracy skills
• Have strong analytical and reporting skills 
• Have an eye for details 
• Be pro-active & team player 
• Be well organized, able to prioritize and plan ahead

Bonus Points:

• Customer service experience
• Experience with data processing

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home
• We contribute 5-10% of monthly gross salary into your risk insurance , depending on your seniority at the company. This includes retirement, life and disability cover.
• Hospitalization insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
• Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
• Unlimited, free and anonymous consultations with our dedicated therapist.
• Childcare support
• 100% transportation reimbursed for journeys done by public transport
• Meal vouchers, eco-vouchers, and gift vouchers
• Cycle to work scheme
• 24 days annual leave per year and 1 additional day every 3 years. (Please note that the Belgian system grants legal holidays proportionally to the time you have served as an employee in Belgium the prior year)
• Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
• Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
• 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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