Opportunity
ILIAS Solutions is currently looking for a JIRA System administrator who will be part of the Joint Operations Center (JOC). In this role you will be responsible for the administration of the Jira software. Your expertise will help ensure that teams can efficiently manage projects, track issues and collaborate effectively.
Your mission
- JIRA Administration: Manage and maintain JIRA instances.
- User Access & Permissions: Manage user permissions, roles, and security schemes to ensure appropriate access levels across different teams and projects.
- Workflows & Schemes: Design and implement custom workflows, schemes, and issue types to match business requirements and optimize project management processes.
- Integration: Configure and manage integrations with other Atlassian tools (e.g., Confluence, Bitbucket) and third-party applications such as Slack, GitHub, and Jenkins.
- Reporting & Dashboards: Set up and maintain JIRA dashboards, reports, and filters to provide actionable insights and metrics for stakeholders and teams.
- Customization & Automation: Customize JIRA instances using JQL (Jira Query Language), create automation rules, and implement scripts to streamline processes and reduce manual tasks.
- Performance Monitoring & Optimization: Monitor system performance, conduct regular backups, and ensure the JIRA instance runs smoothly, even under high load.
- Troubleshooting & Support: Provide ongoing support for JIRA-related issues, resolving incidents and handling escalations from users. Collaborate with technical support teams for root cause analysis.
- Collaboration: Work closely with project managers, development teams, and business analysts to ensure JIRA is configured to meet the needs of various projects and departments.
Your capabilities
- Proven experience as a JIRA System Administrator, with hands-on experience in managing JIRA instances, configurations, and administration.
- Familiarity with other Atlassian products, such as Confluence.
- Admin experience with JIRA Service Management, Tempo timesheets/Reports/Budgets.
- Expertise in JQL (Jira Query Language) to create complex queries and reports.
- Experience with system integrations and API connections between JIRA and third-party applications.
- Familiarity with JIRA Automation and ScriptRunner to automate processes.
- Strong problem-solving and troubleshooting skills, with the ability to manage complex system issues.
- Excellent communication skills and ability to provide support to technical and non-technical users.
- Ability to work both independently and in a collaborative team environment.
Land @ILIAS
ILIAS Solutions is not just a workplace; it's a groundbreaker in defense technology. We are committed to delivering exceptional user experiences that empower defense forces and service providers worldwide. By joining us, you're not only advancing your career; you're contributing to a more secure and efficient future for defense forces around the globe.
Ready to make a difference? Apply now to become a part of our mission to revolutionize defense logistics through user-centered design. We look forward to your application For any questions, please contact Youness Kaissi @ [email protected].
