Hospitality Steward (M/F/X) – Front Desk and Administrative Support
Are you welcoming, meticulous, and thrive in a structured yet dynamic environment? Do you enjoy combining administrative duties with customer contact and helping others navigate digital solutions? If so, this is your opportunity to join a professional team in the banking sector, where you’ll play a key role in the customer journey.
Your Responsibilities:
- Greet customers warmly and professionally upon arrival, ensuring a positive first impression.
- Escort clients to the appropriate advisor or department for further assistance.
- Handle incoming calls with courtesy and clarity, redirecting appropriately or answering basic questions related to daily banking.
- Process incoming emails with precision and efficiency.
- Guide clients in using digital banking tools and applications (e.g., Easy Banking Web and App).
- Maintain accurate internal records and assist with the updating of customer data.
- Provide administrative and logistical support to ensure the smooth functioning of daily operations.
- Act as a point of contact to facilitate internal coordination and improve the overall customer experience.
Your Profile:
- Good command of Dutch, French and English (spoken and written).
- Bachelor’s degree or equivalent through relevant experience, preferably in a commercial context.
- Comfortable using computers, Outlook, and able to quickly adapt to new software (including internal banking tools).
- At least 1 year of relevant experience in a similar role (e.g., reception, front office, or banking support).
- Strong interpersonal skills with a polite, courteous, and trustworthy demeanor.
- You’re meticulous, punctual, solution-oriented, and have a natural sense of commercial awareness.
- A genuine interest in the banking and financial services sector is a plus.
Why Apply?
- Become the face of a trusted institution and contribute to delivering a warm, personalized customer experience.
- Enjoy a varied role blending direct client interaction and essential administrative support.
- Work in a fully on-site position in a collaborative, professional environment with opportunities to grow your skills.
Looking for a role that values professionalism, client care, and structure? Apply now and join a team that puts excellence and customer satisfaction at the heart of everything they do.
Job Types: Full-time, Freelance
Schedule:
- Monday to Friday
Work Location: In person
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