job description
At prado, we don’t just create lighting—we craft atmospheres, moods, and experiences that transform spaces into something truly exceptional. As a leading innovator in high-end lighting design, we are looking for a passionate Customer Success Associate to be the vital link between our world-renowned creations and our discerning clientele.
As an Customer Success Associate, you will be at the heart of our operations, ensuring our exclusive customers—ranging from architects and designers to premium brands and private clients—receive impeccable service and tailored solutions. Your expertise will help translate innovations into seamless sales experiences.
- You will provide expert guidance on our products, pricing, and delivery timelines.
- You will collaborate with the external sales team to identify and develop new business opportunities in international markets.
- You will manage quotations, invoicing, and follow-ups to ensure a seamless customer journey.
- You will liaise with design, logistics, and sales teams to uphold the exceptional service standards that define prado.
- You will build and nurture trusted relationships with key stakeholders, ensuring they grow stronger and more valuable over time.
requirements
- You hold a secondary school degree or bachelor’s degree
- Experience in sales support, customer service, or administrative roles within a high-end or design-related industry is a plus.
- Strong organisational skills and a natural commercial mindset, as you’ll be in touch with partners, architects, and installers.
- Passion for design and architecture, with the ability to translate this enthusiasm into your work.
- Ability to work independently while thriving in a collaborative team environment.
- Fluency in Dutch, English, and French—additional languages are a strong advantage.
- Proficiency in Excel and an interest in technical details is a plus.
what we offer
- A company where you will quickly feel at home due to the warm working atmosphere, with ambition as a priority. You will work within a team that inspires you to tackle your job with passion.
- A challenging position with responsibility and possibility to learn and grow.
- You get a competitive salary package adapted to your knowledge, skills and experience.
Further questions? Do not hesitate to contact us. To apply, please send your resume and a cover letter explaining your interest to [email protected] or use the form below.
