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Job Description:
Company overview
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Job Duties:
To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
Entering clinical trial sites into Marken’s internal database (where necessary)
Answering and dealing with all patients, Investigator and general telephone and e-mail requests from external customers and internal offices/agents.
Preparing, verifying and distributing country specific project documentation.
Filing and archiving were required.
Attending customer meetings and teleconferences, when required.
Required Skills and Qualifications:
Microsoft Suite (Excel and Word)
Knowledgeable with computers
Thorough understanding of Aviation/Airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential.
Flexibility in working hours required. Weekend coverage is required in Customer Services in some cases.
Must Be Eligible to Work Weekends and Evenings
Employee Type:
Permanent
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