Note: Deadline for applying is 23.59 the day before the Job Posting End Date.
Unilever is looking for Sr Customer Collaboration Specialist
Scope: Belgium
Location: Citydox, Brussel
Terms & Conditions: Full time, external meetings 5% of time, local terms apply
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
ABOUT BENELUX CUSTOMER OPERATIONS
The Customer Operations Benelux team consist of various roles and teams that make Excellent Execution a success. The Customer Operations teams focus on less time spent on ‘Running the Business’ to reinvest in ‘Growing the Business’ whilst improving Customer and Employee Satisfaction. Operations brings Sales, Supply Chain and Marketing within Unilever Benelux together in realizing excellent execution. The 4 principles driving Customer Operations are: end-to-end ownership, maximized automation, one version of the truth and continuous improvement. Team members within Customer Operations embrace the vision and their daily work practice reflects the 4 principles of Operations. Operations effectively works in a cross-country setting, embracing cultural diversity and working in virtual teams.
Competencies key to make Customer Operations a success, are:
Practical creativity
Enterprising behaviour
Ability to learn
JOB PURPOSE
The Senior Customer Collaboration Specialist works in the Business Operations division in the Customer Experience department. This department is responsible for the entire order-to-cash process: from receipt of customer orders, delivery of product to the customer, up to and including invoicing. As Senior Customer Collaboration Specialist you have a pivotal operational role in the Supply Chain between the customer and the internal organization. You are also the point of contact for the customer regarding operational aspects such as service and logistics.
Your customer portfolio will consist of customers from retail, Out of Home (OOH), Food Solutions, or a combination. You are in touch with planning and commercial departments at the customer, as well as their distribution centers and project managers. Internally you will closely collaborate with departments such as logistics, demand planning, sales, marketing and finance.
At Unilever, you can bring your purpose to life with the work you do - creating a better business and a better world. If you're passionate about customer interaction, analytics and driving improvements, then this role is just what you're looking for
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Customer analytics
Analyze customer operations through continuous monitoring and data analysis with the goal of identifying potential service, cost and speed improvements in the supply chain between Unilever, its customers and logistic service providers. This requires you to build in-depth knowledge of the customer, market, logistics service providers and supply chain trends. Unilever's supply chains are diverse (ambient, air conditioned, chilled) and in all sub areas a good trade-off between costs and benefits for the total supply chain is important.
Driving improvements
Initiate, execute and lead improvement projects within customer operations and within the Unilever order-to-cash and logistics order fulfillment process.
Customer care communication
External focus: point of contact for your customers with regards to customer service and logistics related topics such as product portfolio management, tracking master data changes, recording delivery complaints or returns, optimizing ordering and/or delivery behavior and KPI reporting.
Internal focus: alignment of customer specific topics with internal colleagues/departments such as order management, stock management, logistics, masterdata of customer development.
Customer Operations
Signal, identify and proactively communicate to the customer about daily problems such as large critical out of stocks (OOS), late deliveries, non-compliance with customer conditions, etc.
Follow-up of identified critical or structural problems relating to customer orders in collaboration with order management.
Inform the customer about product/assortment changes (e.g. master data) and ensure good execution in accordance with both internal departments (planning, sales) and the customer.
Provide input on product portfolio maintenance to the Master Data team.
Customer relation management
Maintaining customer relationships in operational areas. Create and share performance reports on Unilever's delivery reliability and on-time deliveries with customers. Taking the necessary corrective actions in collaboration with internal departments and the customer. Preparing customer visits, and carrying out these customer visits alone
People Management
Day to day operational execution responsibility of team members and providing input to the Customer Experience Manager for the long-term development and taking the additional responsibility to lead specific capabilities in the Customer Service team.
WHAT YOU NEED TO SUCCEED
Experiences, Skills & Qualifications
Bachelor’s degree
At least 3 years of relevant experience
Knowledge about ERP systems/SAP/BW is a plus
Experience in logistics or supply chain
Experience within FMCG is a plus
Fluent in at least 1 national language (BE: Dutch/French – NL: Dutch) and English
Analytical skills (data, processes)
Strong leadership skills
Excellent communication and storytelling skills
Problem-solving skills
Proactivity and hands-on mentality are required
Experience in Projectmanagement is a plus
Tactical and strategical communication skills
Experience in close collaboration with customer is a plus
WHAT DOES UNILEVER OFFER?
Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!
Attractive total remuneration package; excellent company pension, bonus, share scheme.
Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
Plenty of company-paid holidays to further ensure your work-life balance is maintained.
Home work allowance
Company laptop and mobile phone
Mobility Budget
EXCITED?
Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter. Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.
Looking forward to meeting you!
Please note this is a Direct Search led by Unilever. Applications from agencies will not be accepted, nor will fees be paid for unsolicited CVs.
Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.
By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.
NOTE: Please save a copy of this vacancy for personal use as it will disappear from the website after closing of the role.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
