Mission
The Customer Care will provide exceptional customer service and support to customers, and to resolve customer inquiries, issues, and complaints in a timely and effective manner.
They are committed to ensuring that customers are satisfied with the products and services offered by the organization, and to building strong, long-lasting relationships with customers.
Main responsibilities
- Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
- Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
- Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Participate to the team growth by taking part to improvement project
Your profile
- A minimum of 2 years working experience in a similar position (experience in the textile industry is an asset)
- Fluent in English and Polish. Any other language is a plus.
- Have some knowledge of ERP/CRM, Word, Excel and Outlook
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
- Excellent communication skills - verbal and written
- Customer-oriented
- Team spirit
- Problem-solving
- Prioritization skills
- Adaptability
- Stress resistant, strong positive mindset
About us
Stanley/Stella is the European leader in premium, sustainable blank apparel. Over the past decade, we’ve built the strongest brand in our industry — driven by a deep sense of purpose and a clear vision for the future of fashion.
As a global company with multiple entities worldwide, we operate with integrity and care at every level. Sustainability is embedded in every decision we make — from the way we design our products to the long-term partnerships we build across our supply chain. We hold ourselves accountable not only for what we create, but how we create it.
Excellence is our standard — from product quality to customer experience. We are uncompromising when it comes to detail, consistency, and delivering on our promises. And as the world evolves, so do we. Innovation fuels our ambition, inspiring us to challenge the norm, explore new ideas, and keep moving forward.
At Stanley/Stella, we’re not just shaping the future of responsible fashion — we’re doing it together, with intention and heart.
Ready to be part of the journey?
Learn more: careers | Stanley/Stella
