Job Description:
In our new Belgium organization, we're looking for an experienced Client Director to lead and manage strategic client relationships across the Benelux region. This is a rare chance to be part of an exciting venture from day one and play a pivotal role in shaping our client partnerships, driving regional growth, and establishing long-term success. You’ll be the face of our company to key accounts in the Benelux market, ensuring their satisfaction while identifying opportunities for value creation and expansion.
Role purpose
The purpose of this role is to deeply understand the client’s business needs and uncover opportunities for dentsu Media. The role is responsible for ensuring the successful implementation of strategic initiatives in alignment with the client’s objectives, supported by cross-functional internal teams. A key focus is on achieving business and financial targets while delivering high-quality service.
As an ambassador for the business, the role will actively connect across internal and external networks, promoting the dentsu brand and reinforcing its reputation. Through effective collaboration and thought leadership, the role supports the delivery of the operating model and strengthens dentsu’s position as a trusted media partner.
Key Accountabilities
Client Management
- Builds strong client relationships as a trusted advisor with clients and industry stakeholders;
- Responsible for delivering outstanding client service and working with Client Partner to design and execute an appropriate contact strategy and client service plan as well as ensuring that the client scope of work is being met to a consistently high standard;
- Understands client’s business needs and challenges in depth, as well as their objectives and products they offer;
- Delivers a business development plan (KAP) for each client to ensure that opportunities to grow are maximized;
- Manages and monitors the quality of work, client satisfaction and profitability of the client;
- Organizes innovation sessions for the client together with the strategist;
- Stimulates creation and sharing of client success cases.
Commercial Management
- Responsible for closing commercial contracts and for sharing all relevant documents with the client teams;
- Works with Client Partner to ensure forecasting and Client P&L management process are delivered accurately and managed appropriately;
- Identifies up and cross selling opportunities within dentsu together with Client Partner;
- Identifies new business development opportunities and participates in new business pitches - applies knowledge of dentsu services to influence and contribute to innovative, ambitious and value driven solutions;
- Further strengthens and expands the relationships with our partners (f.e. Google, Bing & Facebook) and integrates them into the client strategy.
Team Management
- Motivates the team and Communication Directors to set realistic yet stretched annual development plans;
- Role models a culture of ongoing feedback to drive continuous learning;
- Drives knowledge development and knowledge sharing within the client teams;
- Drives a high engagement culture;
- Creates a collaborative and inclusive culture for all talent;
- Ensures efficient and strategic resource planning in cooperation with Client Partner.
Professional skills
Commercial acumen
- Negotiation skills and deep knowledge of commercial terms of contracts;
- Influencing skills and diplomacy skills;
- Ability to consider all aspects of the plan from a commercial perspective and in relation to the original brief;
- Sound knowledge of all dentsu services;
- Ability to analyze numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plans;
- Spot the threats and opportunities ahead of clients;
- General understanding of business models and trends.
Client Relationship Management
- Ability to understand client needs: thorough knowledge and understanding of their drivers i.e. clients’ culture, business objectives and media strategy;
- Strategic thinking: ability to think out of the box to present innovative solutions to client challenges;
- Relationship building skills: ability to think and act proactively to create regular contact opportunities, to share information, experience and insight with client to build trust and mutual respect; ability to attain position of Trusted Advisor to client.
Key Experience
- 7+ years of working experience in a similar position or a commercial role on the agency or client side;
- Experience with working at senior level;
- Management of a range of team sizes and diversity of experience levels;
- Experience in advising complex (international) clients in a digital context;
- Coaching direct reports;
- Training and presenting (public speaking);
- Client Management;
- Project Management;
- Budget / P&L Management.
Language skills
Fluent in Dutch, French, and English, with native proficiency in at least two.
What do we offer
We’re serious about work—and just as serious about fun.
From legendary Thursday drinks and themed parties to boot camps, obstacle runs, and frequent visits in Amsterdam, we’ve built a culture that thrives on connection and energy. Our offices—equipped with video games, Golf putting green, darts and not less than 4 terrasses—has seen it all.
Our commitment to employee well-being and social engagement remains stronger than ever. Whether in person or online, we continue to create moments that bring our teams closer and make work feel like more than just work.
dentsu is a fantastic place to work with many great benefits on offer!
Not only is it an incredibly fun place to work but as part of a multinational organization there are many opportunities to advance your career within the wider business once you have proven yourself.
At dentsu, we strive for a safe and empowering workplace with the goal of equal opportunities and treatment for all. Where everyone feels welcome and safe to be who they are and empowered to speak out.
To be an advocate for real change we encourage applications from candidates with diverse backgrounds to further increase our diversity.
#LI-CK1
Location:
Brussels
Brand:
Dentsu Media
Time Type:
Full time
Contract Type:
Permanent
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