Brussels, Belgium
We are looking for an experienced UX Researcher/Designer to join a dynamic digital transformation initiative. You will play a central role in enhancing the user experience across key web platforms, driving user-centered design practices, and collaborating with cross-functional teams to deliver impactful and intuitive digital solutions.
Your Mission
As a UX Researcher/Designer, you will:
- Lead qualitative and quantitative user research initiatives
- Facilitate workshops with business stakeholders, IT teams, and end users to shape product direction
- Analyze user behavior and site performance using tools like Matomo and heatmaps
- Create user personas, experience maps, and customer journeys based on data insights
- Design wireframes, user flows, storyboards, and sitemaps aligned with user needs
- Define and validate interaction models based on measurable KPIs
- Work closely with UI Designers to ensure consistency across platforms using Figma and existing design systems
- Contribute to broader UX community practices through feedback and knowledge-sharing sessions
Required Skills & Qualifications
- 7+ years of experience in design thinking within agile environments
- Strong command of qualitative and quantitative research methodologies
- 3+ years of experience in interaction design and information architecture
- Fluent English is mandatory; proficiency in German, Dutch, or French is a plus
- Proficiency with Figma, Miro, PowerPoint, Matomo, and heatmap tools
- Ability to create low-fidelity wireframes and flows in Figma
- Demonstrated experience facilitating large stakeholder workshops
- Formal UX qualification (Master’s degree, UX certification, etc.)
- Experience using design systems and tools like Condens is a strong plus
- Familiarity with CMS platforms such as Sitecore XM Cloud is a bonus
Profile Sought
We’re seeking someone who is:
- Pragmatic, hands-on, and user-empathetic
- Constructive, resilient, and proactive
- Capable of operating autonomously while collaborating in networked teams
- Skilled at simplifying complexity and presenting clear, actionable solutions
- Passionate about information technology and human-centered design
If you're ready to take on a meaningful challenge in a high-impact industry and bring your UX expertise to a user centric transformation, this role could be a perfect fit.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
