Requisition ID: 3691
Location:
Louvain-la-Neuve, BE
Work regime: Full-Time
Kind of contract: Open Ended Contract
Mission
As Global Operations Manager for mid energy technology, you will drive operational excellence and customer satisfaction across all regions. You’ll be at the heart of our international Customer Support (CS) activities, ensuring best-in-class execution, consistency, and financial performance for this technology worldwide. In regions with a Regional Operations Manager, you will foster alignment and synergy; in other regions, you will take direct ownership of CS activities, supporting project deployments and acting as the global point of contact for this technology.
Challenges we trust you with
- Lead the execution and continuous improvement of our global Customer Support strategy, delivering outstanding service and value for our clients in the medical field.
- Ensure uniformity, excellence, and alignment of CS activities across all geographic regions.
- Directly manage CS execution in regions without a Regional Operations Manager, empowering local teams and ensuring operational continuity.
- Monitor, analyze, and report on global KPIs to drive performance in line with our Customer Support strategy and business objectives.
- Collaborate closely with cross-functional, multicultural teams and serve as a global ambassador for mid energy technology.
- Support project-specific rollouts and act as a central point of contact for technology-related inquiries worldwide.
What we value
- Strategic and Operational Leadership with the ability to define, lead, and execute global frameworks for Customer Support activities.
- Cross-functional Collaboration experince in working with multicultural, cross-disciplinary teams.
- Expertise in supporting project-specific deployments and serving as a central point of contact for technology-related inquiries worldwide
- Experience in monitoring, analyzing, and reporting on global Key Performance Indicators (KPIs)
- Strong communication skills in order to engage stakeholders, address inquiries, and make a meaningful impact on healthcare outcomes worldwide.
- Very good oral and written communication skills in English
Life at IBA
At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!
Apply today and be part of a mission that matters!