👋 About LIZY
LIZY is revolutionizing the €70 billion European car leasing industry, one of the last giants yet to be disrupted. Traditional leasing is slow, confusing, and overpriced. We’re changing that.
At LIZY, we believe leasing a car should be as seamless as buying a toaster on Amazon. With the premium touch of a Four Seasons experience. Since launching in 2019, we've been on an unstoppable growth journey, driven by bold ambition and relentless innovation. Our vision? To become the #1 digital car leasing platform in Europe.
Customers love us: over 250 raving reviews and an average rating of 4.7 stars.
Headquartered in Brussels, we’ve already expanded into Paris and Amsterdam, and we’re just getting started. Backed by over €40 million in funding and powered by a dream team of top talent from Google, McKinsey, Bain, Deloitte, Cowboy, Teamleader, and more, we’re building the future of car leasing.
🥰 LIZY values
🥳 Fun (Have it): Enjoy the ride - life is short.
🎁 Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
🏋 Personal Growth (Master it): Never stop learning and improving.
🔥 Wow (Deliver it): Actually make our customers say "WOW".
🏋️♂️ Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do
🔍 The position
We are looking for a Technical Aftercare Expert that can take full responsibility over the technical aspect of managing a fleet of thousands of cars, together with our team. You have a strong affinity for automotive technology (both ICE cars and EVs), have a customer-centric mindset and know how to manage the MRT-relevant partnerships in a leasing company (Renta Solutions, tyre centers, independent maintenance providers, …). Autonomy, ownership and proactivity will be needed to succeed in this role.
Your mission will include the following points:
- Approve, challenge and control work order requests for our fleet of vehicles in 3 markets, and own the underlying cost cube.
- Improve our aftercare NPS by managing our relationship with our key partners, setting up scalable processes, weighing in on MRT (maintenance, repair & tire) policies, and leveraging your customer insights with our Product (IT) team.
- Manage our interactions with MRT approval platforms, ranging from configurations, automated approvals, interactions with our LIZY product, cost monitoring, …
- Jump in with our Customer Success team to support them when managing our most complex technical issues.
- Take ownership on improving our MRT network set-up, together with the rest of the Operations team : costs optimization, service improvement initiatives, customer steering, kick-back negotiations and follow-up…
- Dive deep on the complex technical issues that occur in our fleet and determine the right course of action together with our MRT network and other stakeholders of our ecosystem.
- Advise our customers and our team on technical issues or more complex questions.
🙍🙋♂️About you
- Technical automotive knowledge: You know how vehicles work under the hood and you can challenge repair and maintenance bills that are presented to you.
- Leasing experience: You are familiar with maintenance and tire networks (benefits, ways of working, pricing, …) and how they interact with leasing companies (Renta Solutions in Belgium)
- Customer oriented: Next to running a tight ship, you get joy from bringing a smile on customers faces.
- Hands-on: You dive straight in into issues and opportunities and take full ownership to push things through completion.
- Owner, not a renter: You take full responsibility on issues that enter your path, and you are excited to call the shots.
- Strong communicator: Your written and verbal communication (preferably in both Dutch & French) is to the point and reflects the customer love we carry at heart.
- Highly organized: You have the ability to see simplicity in chaos and you can translate important steps into relevant KPIs.
🤩 Perks and Benefits
At LIZY, we know that building a winning business starts with building an incredible team. That’s why we go the extra mile to make sure our people are supported, empowered, and inspired every single day.
Here’s what you can expect when you join us:
🚗 Competitive & optimized package: We offer an attractive compensation package that includes a well-structured salary and a lot of other benefits
🚗 Flexible mobility budget: Need a car? Great. Prefer other mobility options? We’ve got you covered. You choose what fits your lifestyle best.
🏢 Cool offices in the heart of Brussels (Flagey): Expect a vibrant atmosphere, awesome colleagues, specialty coffee, premium tea, and lunch paid by the company every Wednesday.
☀️ Flexible work, your way: You can work remotely up to 2-3 days a week.
📈 Stock Options: When LIZY wins, so do you. We believe in sharing success.
🎉 A culture that cares: Expect positivity, transparency, and support. We care about each other and we show it through weekly team lunches, monthly All Hands meetings with food and drinks, and fun team-building events throughout the year.
LIZY is more than just a workplace—it’s a place where people grow, thrive, and enjoy the ride. Ready to join us?