Customer Service and Logistics Officer

IPSEN
België
Full time
1 dag geleden

As our new Benelux Supply Chain & Logistics Officer, you’ll be at the heart of ensuring our life-changing medicines reach patients and customers across the Benelux region—on time, every time. Working closely with our third-party logistics provider, you’ll manage daily order processing, support demand forecasting, and contribute to key projects like e-invoicing in Belgium.

Your Key Responsibilities

  • Process and manage incoming sales, sample, and free goods orders in SAP.
  • Coordinate logistics, handle returns and complaints, and issue credit notes.
  • Maintain accurate customer master data and billing documentation.
  • Oversee inbound deliveries, customs clearance, and batch release.
  • Monitor stock levels, anticipate demand changes, and support new product launches.
  • Lead S&OP reviews and analyze forecast performance.
  • Follow up on late payments and manage dunning processes.
  • Support audits, tenders, and business development initiatives.

What You Bring

  • A degree in Supply Chain, Business Administration, or a related field.
  • 5+ years of experience in supply chain management, preferably in pharma or biotech.
  • Strong customer focus and proactive problem-solving mindset.
  • Proficiency in SAP, Excel, and demand planning tools.
  • Fluent in English, Dutch, and French.
  • Knowledge of GDP (Good Distribution Practices) is a plus.

Why Join Us?

At Ipsen, we’re committed to improving lives through innovation in oncology, neuroscience, and rare diseases. You’ll join a collaborative, fast-paced environment where your work has real impact—and where your growth is supported every step of the way.

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