IT Helpdesk Technician – User Support & IT Operations (M/F/X)
Ensure continuity. Empower users. Drive operational excellence – Brussels (On-site)
Are you passionate about IT and committed to delivering reliable, high-quality support? Join a structured and forward-thinking environment where your expertise will directly contribute to business continuity, user satisfaction, and the overall performance of IT operations.
Main Responsibilities
As the first point of contact for IT-related issues, your mission will include:
- Providing first-line support by accurately diagnosing and resolving incidents and service requests to reduce user downtime.
- Assisting users professionally, clearly, and promptly via phone, email, or in-person.
- Acting as a liaison between users and internal IT teams, ensuring smooth communication and timely escalations.
- Troubleshooting hardware, software, and peripheral issues across desktops, laptops, mobile devices, and printers.
- Escalating complex cases to second-line or specialist teams, ensuring thorough documentation and diligent follow-up.
- Installing, configuring, and maintaining stable, secure Windows environments (Windows 10, Office 2013+).
- Managing IT assets (laptops, smartphones, printers, accessories) and ensuring accurate inventory tracking.
- Providing support for mobile devices; experience with MobileIron or Microsoft Intune is a strong asset.
- Administering Active Directory (user accounts, DNS, DHCP, DFS, Group Policies).
- Supporting virtual desktop environments (Citrix, VMware) and ensuring VPN stability (DirectAccess, Always On VPN).
- Maintaining and updating IT documentation and contributing actively to the internal knowledge base.
- Participating in continuous improvement efforts to optimize support processes and service quality.
Profile & Requirements
- Minimum 5 years of professional experience in IT, including at least 4 years in helpdesk or end-user support.
- Proficient in using ticketing systems (e.g., Omnitracker or equivalent platforms).
- Strong diagnostic capabilities in Windows-based environments.
- Proven experience managing Active Directory, DNS, DHCP, Group Policies, and enterprise file systems.
- Solid understanding of Citrix, VMware, and VPN technologies is a major advantage.
- Familiarity with ITIL or COBIT frameworks is appreciated.
- Excellent communication skills with the ability to simplify and explain technical issues in user-friendly terms.
- Customer-oriented mindset, strong sense of collaboration, and a problem-solving attitude.
- Highly organized, proactive, and able to multitask in a fast-paced environment.
- Flexibility to provide occasional support outside of standard working hours.
- Possession of a valid Category B driver’s license for on-site interventions when needed.
- On-site presence required at the Brussels office.
What We Offer
- Access to modern, high-performance IT tools and infrastructure.
- Ongoing training and development programs aligned with your career goals.
- A collaborative and innovative work culture that values knowledge sharing and initiative.
- Clear career progression opportunities within a forward-looking IT organization.
Join Us
Ready to elevate your IT career and take on a key role in delivering dependable, user-centered support services?
Apply today and become an essential part of our high-impact support team.
Type d'emploi : Temps plein
Lieu du poste : En présentiel