IT Helpdesk Technician – User Support & IT Operations (M/F/X)
Are you passionate about technology and driven by delivering reliable, high-quality support? Join a dynamic and structured environment where your technical expertise will have a direct impact on business continuity and user satisfaction.
Your Responsibilities
- Provide first-line IT support by efficiently diagnosing and resolving incidents and service requests to reduce downtime.
- Assist end users via phone, email, or in person, ensuring clear, timely, and professional communication.
- Act as the primary interface between users and internal IT teams, facilitating smooth collaboration and escalation.
- Troubleshoot a wide range of issues related to hardware, software, and peripherals across various devices.
- Escalate complex technical problems to second-line or specialist teams, ensuring swift and effective resolution.
- Configure and maintain secure, stable Windows environments (Windows 10, Office 2013+).
- Manage IT assets — including laptops, smartphones, printers, and accessories — with accuracy and accountability.
- Install and support mobile devices; experience with MobileIron or Microsoft Intune is highly valued.
- Administer Active Directory, including user accounts, DNS, DHCP, DFS, and Group Policies.
- Support virtual environments (Citrix, VMware) and maintain VPN solutions (DirectAccess, Always On VPN).
- Maintain thorough IT documentation and contribute to an evolving internal knowledge base.
- Participate in continuous improvement efforts to enhance service quality and user satisfaction.
Your Profile
- Minimum 5 years of IT experience, including at least 4 years in helpdesk or user support roles.
- Proficient in using ticketing systems like Omnitracker or similar tools.
- Strong diagnostic and troubleshooting skills, with deep knowledge of Windows OS environments.
- Experienced in Active Directory management, DNS, DHCP, Group Policies, and file systems.
- Familiarity with Citrix, VMware, and VPN technologies is a strong asset.
- Knowledge of ITIL or COBIT frameworks is appreciated.
- Clear, effective communicator — capable of translating technical terms into user-friendly language.
- Service-oriented, collaborative, and committed to delivering impactful solutions.
- Highly organized, proactive, and capable of handling multiple priorities in a dynamic environment.
- Willing to work flexible hours when needed.
- Possession of a valid Category B driver’s license for occasional on-site support.
- On-site presence required at our Brussels office.
What We Offer
- Access to high-performance IT infrastructure and up-to-date technologies.
- Continuous learning opportunities tailored to your career goals.
- A collaborative work environment that encourages knowledge sharing and innovation.
- Clear career progression paths within a forward-thinking organization.
Join Us
Ready to elevate your IT career and contribute to a high-impact support team?
Apply now and become a key contributor to the reliability and excellence of our IT services.
Type d'emploi : Temps plein
Lieu du poste : En présentiel