Department Focus: The Product Department at Deliverect is at the forefront of the digital ordering revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers architect tools that empower businesses to thrive in the evolving digital landscape, streamlining digital ordering for delivery and on-premise services. We are committed to creating user-friendly, dependable, and scalable technology that simplifies operations and enhances customer experiences, playing an integral role in the success of businesses worldwide. In our department, innovation is not just a concept; it's the driving force behind everything we do.
Your Impact: As a Product Manager for our Pay and Commerce products, you will be part of an exciting and fast-paced Direct vertical, which lets our merchants run their own ordering platforms. Our Commerce products allow our partners and our products to build ordering experience that works with the Deliverect ecosystem. Our Pay products allow our partners to process and manage payments, and are a key component of the vertical. You will work with multiple engineering teams to plan the long-term roadmap, the tactical initiatives, and be the decision-maker with a keen eye for detail when it comes to reviewing the deliverables. You are not afraid to challenge assumptions and push for what you know will make the best product. In parallel, you will be interviewing existing or potential customers, conducting industry research, and using data to make informed decisions about the direction of the Pay and Commerce products.
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Ghent, Belgium office and 2 days from the comfort of your home.
What you will do:
- Own the product roadmap for your domain and define epics and releases, ensuring alignment with customer needs and Deliverect's overall vision. This involves strategic planning to drive revenue growth and enhance customer experience by prioritising features that have the most significant business impact.
- Translate customer requirements into scalable, API-driven solutions, working closely with engineering teams to ensure technical feasibility and optimal integration. This directly impacts product quality and time-to-market.
- Conduct discovery, validate hypotheses, and collaborate with UX to solve user pain points, driving innovative solutions that improve user satisfaction and product adoption. This contributes to improved customer experience and potential new revenue streams.
- Lead QA planning and ensure quality for releases in your area, collaborating with QA engineers and development teams to maintain high standards and minimise post-launch issues. This ensures the stability and reliability of our platform.
- Use analytics tools and KPIs (e.g., Looker, Amplitude) to guide prioritisation, making data-driven decisions that optimise product performance and achieve business objectives. This has a direct impact on business processes and revenue generation.
- Lead post-launch analysis and iteration planning, gathering feedback and performance data to inform future product enhancements and continuous improvement. This supports ongoing product evolution and customer satisfaction.
- Manage multiple stakeholders including partners, engineers, customer success, and design, facilitating clear communication and alignment to ensure successful product delivery. This requires strong negotiation and persuasion skills to balance competing priorities and achieve consensus. Main stakeholders include engineering teams, customer success, sales, and external partners.
- Drive go-to-market activities, documentation, and release communications, ensuring internal teams and customers are well-informed about new features and updates. This impacts customer adoption and overall product success.
- Make autonomous decisions regarding product features, roadmap prioritisation, and release scope. Escalation to the Head of Product Operations would be required for significant strategic shifts or major resource requests.
- Creativity and innovation will be explicit requirements, visible in developing new product features, improving existing ones based on user feedback, and refining processes to enhance customer/partner experiences.
What you will bring:
- 2-4 years of product management experience in B2B SaaS or platforms, or equivalent work experience.
- Strong technical and problem-solving skills with hands-on experience in agile teams, demonstrating the ability to contribute to new ideas and provide solutions to new problems.
- Understanding of POS, third-party delivery integrations, or commerce APIs, showcasing relevant knowledge for the role.
- Proven ability to independently lead product initiatives, taking ownership and driving projects to completion.
- Familiarity with data tools (e.g., Looker, Amplitude) and experimentation, demonstrating a data-driven approach to problem-solving.
- Excellent communication skills, enabling clear articulation of product vision and effective interaction with colleagues, customers, and partners. This includes the ability to describe complex situations clearly and provide appropriate information to diverse stakeholders.
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
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