As a Pension Administrator, you will be part of a dedicated team of 17 colleagues, all committed to delivering high-quality day-to-day administration of occupational pension schemes for Belgian pension funds. From the first day of an employee’s career to his benefit payment, you’ll play a key role in ensuring accurate and timely service at every step of the member journey regarding their pension benefits.
Our team is known for its collaborative approach, attention to detail, and strong client focus. We work closely together, supporting one another and sharing knowledge to continuously improve our service. You will handle both member and client queries, helping to ensure a smooth and professional experience for all stakeholders involved.
Your key responsibilities include:
- Manage the administration of a portfolio of Belgian pension plans, delivering efficient and professional service that meets the needs of clients and members;
- Build and maintain strong client relationships, acting as a point of contact for standard automated cases;
- Develop in-depth knowledge of clients’ pension schemes and prepare standard documents and correspondence in line with legal requirements;
- Communicate clearly and professionally with clients, members, and external stakeholders via email and telephone;
- Perform accurate manual pension calculations and monitor your own workflow to ensure service levels are consistently met;
- Foster a respectful and collaborative working environment, actively contributing to the team’s overall performance and service excellence.
The requirements
- Experience in a relevant domain (such as insurance, consulting, or administration) is required, and experience as a pension administrator is an advantage;
- Strong organizational and numerical skills, with the ability to work accurately and efficiently;
- Proficiency in Microsoft Office tools, particularly Excel and Word;
- Excellent interpersonal skills, including clear and professional written and verbal communication;
- Excellent command of at least two of the following languages: Dutch, French, and English;
- A high level of accuracy and attention to detail in all aspects of your work.
Company
WTW (NASDAQ: WLTW) is a global consultant, broker, and solutions provider that helps organizations turn risks into growth opportunities. Founded in 1828, the company now has over 45,000 employees in more than 140 countries. We provide solutions for risk management, benefits optimization, talent development, and efficient capital utilization to protect and empower organizations and their employees. Our unique perspective uncovers the connections between talent, assets, and vision, driving business performance. Together, we unlock potential.
Business
Our Retirement business in Belgium is based in Zaventem. We are a team of 76 driven professionals looking forward to welcoming you amongst us. Our team consists of professionals with a wide variety of expertise such as actuarial consulting, benefits consulting, pension administration, pension brokerage, investment consulting and legal/compliance expertise. We work together, learn from each other and grow together. Client focus and teamwork is essential for us. To be able to provide the best service for our clients, we are looking for new colleagues to strengthen our team.
What we offer
- An attractive salary package;
- A great work environment within a dynamic and talented team;
- The ability to develop your expertise, competencies and professional stature, while the company invests in the tools and opportunities that allow for continuous development;
- Flexible and supportive working styles, including hybrid working;
- A diverse, global work environment where we believe that diverse teams make better decisions, are more creative and are better at solving complex problems;
- A supportive workplace that celebrates differences, fosters an inclusive culture and operates with openness and honesty.
Interested?
Do you recognize yourself in this description? Then WTW is the right choice for you!
Apply via our career page with your CV and a motivation letter.
WTW is an Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].
