Night Auditor/ Nachtreceptionist temporary

Novotel Mechelen Centrum is centraal gelegen in het hartje van Mechelen, vlakbij rivier De Dijle en de levendige Vismarkt. Het hotel beschikt over 122 kamers, een ontbijtruimte, 5 vergaderzalen, fitness en Hammam en een gezellige bar en restaurant.

Position Overview

The Night Auditor ensures a smooth and secure overnight operation, welcoming guests and handling their needs from arrival to departure. They contribute to guest satisfaction through high-quality service while maintaining security and hotel procedures.

Key Responsibilities

• Greet guests, manage check-in/out, and update records.
• Process guest transactions, including billing and cashiering.
• Perform night audits and financial reconciliations.
• Handle guest inquiries, complaints, and requests efficiently.
• Conduct security rounds and ensure hotel safety procedures are followed.
• Liaise with housekeeping on room status and lost property.
• Manage wake-up calls and distribute reports.
• Ensure compliance with health, safety, and emergency protocols.
• Support training and development of team members.

The must-haves:

• Be a night owl who enjoys working with a team
• Exceptional customer service & communication skills
• Excellent time management skills and the ability to work autonomously
• A hands-on team player with a can-do attitude
• Initiates contact and establishes rapport easily
• Willingness to take ownership and have the initiative to carry out different tasks as required
• A good understanding of finance and accounting practices
• The ability to coordinate multiple tasks whilst maintaining attention to detail
• Knowledge of Opera is a bonus
• An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays

• Be part of a dynamic team
• meal vouchers