Company Description
Novotel Mechelen Centrum is centraal gelegen in het hartje van Mechelen, vlakbij rivier De Dijle en de levendige Vismarkt. Het hotel beschikt over 122 kamers, een ontbijtruimte, 5 vergaderzalen, fitness en Hammam en een gezellige bar en restaurant.
Job Description
Position Overview
The Night Auditor ensures a smooth and secure overnight operation, welcoming guests and handling their needs from arrival to departure. They contribute to guest satisfaction through high-quality service while maintaining security and hotel procedures.
Key Responsibilities
- Greet guests, manage check-in/out, and update records.
- Process guest transactions, including billing and cashiering.
- Perform night audits and financial reconciliations.
- Handle guest inquiries, complaints, and requests efficiently.
- Conduct security rounds and ensure hotel safety procedures are followed.
- Liaise with housekeeping on room status and lost property.
- Manage wake-up calls and distribute reports.
- Ensure compliance with health, safety, and emergency protocols.
- Support training and development of team members.
Qualifications
The must-haves:
- Be a night owl who enjoys working with a team
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and have the initiative to carry out different tasks as required
- A good understanding of finance and accounting practices
- The ability to coordinate multiple tasks whilst maintaining attention to detail
- Knowledge of Opera is a bonus
- An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
Additional Information
- Be part of a dynamic team
- meal vouchers
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