Helpdesk FR/NL

IT Helpdesk Technician (M/F/X) – User Support and IT Operations

Are you passionate about IT and eager to make a meaningful contribution by ensuring system stability and supporting end users? Join a dynamic and structured IT environment where your technical expertise plays a crucial role in maintaining operational continuity and delivering high-quality support.

Main Responsibilities:

• Provide first-line technical support by accurately diagnosing and resolving incidents and service requests.
• Assist users via phone, email, or in person, ensuring timely and effective problem resolution.
• Communicate clearly and professionally with users and internal teams to ensure efficient issue handling.
• Troubleshoot and resolve hardware, software, and peripheral issues across various devices.
• Escalate complex problems to second-line or specialist teams when needed.
• Configure and maintain Windows environments, particularly Windows 10 and Microsoft Office 2013 or newer.
• Maintain accurate IT asset inventories, including PCs, printers, smartphones, and accessories.
• Manage and configure mobile devices; experience with MobileIron or Microsoft Intune is considered a strong asset.
• Administer Active Directory, including user and device management, DHCP, DNS, DFS, and Group Policies.
• Support virtual environments (Citrix, VMware) and VPN connections (DirectAccess, Always On VPN).
• Maintain and update internal IT documentation and contribute to knowledge base development.
• Actively participate in initiatives to improve IT support processes and overall service quality.

Your Profile:

• Minimum of 5 years of experience in IT, including at least 4 years in a helpdesk or technical support function.
• Proficient in using ticketing systems such as Omnitracker or similar tools.
• Strong knowledge of Windows operating systems and advanced troubleshooting methods.
• Solid experience with Active Directory, DNS, DHCP, Group Policies, and file system management.
• Experience with Citrix, VMware, and VPN technologies is highly desirable.
• Familiarity with ITIL or COBIT frameworks is an asset.
• Excellent interpersonal and communication skills; ability to explain technical concepts clearly and effectively.
• Customer-focused, team-oriented, and service-driven approach.
• Well-organized, autonomous, and capable of managing priorities efficiently.
• Strong analytical skills and a proactive mindset in identifying and addressing root causes.
• Willingness to work occasionally outside regular business hours.
• Possession of a valid Category B driving license is required for occasional travel.
• On-site presence in Brussels is mandatory.

What We Offer:

• A modern and well-equipped IT environment with access to up-to-date technologies.
• Ongoing training and professional development opportunities to support your growth.
• A collaborative and supportive team culture that encourages innovation and knowledge sharing.
• Clear career advancement paths within a structured and forward-thinking organization.

Ready to take the next step in your IT career and play a key role in ensuring operational excellence and user satisfaction? Submit your application today.

Type d'emploi : Temps plein

Lieu du poste : En présentiel