IT Helpdesk Technician (M/F/X) – User Support & IT Operations
Are you passionate about IT and motivated to provide high-quality support that ensures business continuity? Join a dynamic and structured environment where your expertise plays a key role in operational efficiency and user satisfaction.
Your Responsibilities
- Deliver first-line technical support by diagnosing and resolving incidents and service requests to minimize downtime.
- Assist users by phone, email, or in person, providing clear, professional, and timely technical solutions.
- Communicate effectively with end users and internal teams to facilitate seamless coordination and problem resolution.
- Troubleshoot hardware, software, and peripheral issues across various user devices.
- Escalate complex cases to second-line or expert teams when necessary, ensuring efficient issue resolution.
- Configure and maintain Windows environments (Windows 10 and Office 2013+), ensuring stability and security.
- Manage IT assets inventory, including laptops, printers, smartphones, and accessories, with accuracy and traceability.
- Configure and support mobile devices; experience with MobileIron or Microsoft Intune is a strong plus.
- Administer Active Directory: manage user accounts, DNS, DHCP, DFS, and Group Policies with precision.
- Support virtualized environments (Citrix, VMware) and manage secure VPN setups (DirectAccess, Always On VPN).
- Maintain IT documentation and contribute to the continuous improvement of the internal knowledge base.
- Participate actively in initiatives aimed at enhancing support quality and optimizing IT service delivery.
Your Profile
- At least 5 years of experience in IT, with a minimum of 4 years in helpdesk or user support roles.
- Hands-on experience with ticketing systems such as Omnitracker or equivalent.
- Strong technical skills in Windows OS environments and advanced troubleshooting.
- Solid experience with Active Directory, DNS, DHCP, Group Policies, and file systems.
- Familiarity with Citrix, VMware, and VPN technologies is highly appreciated.
- Knowledge of ITIL or COBIT frameworks is a plus.
- Excellent interpersonal and communication skills; able to explain technical concepts clearly to non-technical users.
- Service-oriented mindset with a collaborative, solution-driven approach.
- Well-organized, self-motivated, and able to prioritize tasks in a fast-paced setting.
- Strong analytical thinking and proactive approach to identifying root causes and implementing solutions.
- Flexibility to work outside regular hours if needed.
- Valid Category B driver’s license required for occasional on-site interventions.
- On-site presence in Brussels is mandatory.
What We Offer
- Access to a modern IT infrastructure and the latest technologies.
- Ongoing training and development programs tailored to your career path.
- A collaborative and supportive team culture that fosters innovation and knowledge sharing.
- Clear opportunities for advancement within a forward-thinking organization.
Join Us
Ready to take your IT career to the next level and make a lasting impact on service quality and user experience? Apply now and become a key contributor to our IT support team.
Type d'emploi : Temps plein
Lieu du poste : En présentiel
Report job