EBS Support Analyst

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0201

Role Duties and Responsibilities

• Provide first line support for ACO HQs staff requiring assistance related to FinS application software and related tool
• Support in performing duties as the ACO POC with NCIA NBAC functional, technical and applications system administrator, ensuring controls/security of the system and follow-up of the NCIA incidents.
• Support in troubleshooting FinS problems and workflow issues related to FinS utilization within FINAC as well as other staff elements of all ACO HQ using specific tools (i.e. Oracle Workflow, Wands, XML Publisher, etc.)
• Support in designing and build management and financial reports to be used by all ACO Community (Wands, XML Publisher, SQL query)
• Support as liaison between FINAC and NCIA for all FinS terminal, server, or software problems, coordinates updates and patches for all ACO sites
• Active support for entering/maintaining other core data elements in FinS (i.e. travel destinations, mode of travel, etc.)
• Support in performing specific actions to prepare the system for new fiscal years in FinS as part of the end of year procedure.
• Support in user access controls (user creation, deactivation, reset password) and user responsibilities in FinS, while maintaining proper segregation of duties and security controls.
• Support implementation of any system changes as directed by the FinS Configuration Management Board or by NCIA NBAC (CPU, certificates, DB/ Server upgrade), tests, documents, coordinates with the key user, coordinates the resolution of issues between the FinS Service Desk and the ACO HQs and NCIA NBAC.
• In coordination with the ACO Finance and Accounting Community, represents the ACO Commands in FinS development activities and establishing procedures with subordinate HQs for linkages into the centralized FinS configuration.
• Supervise all transactional processes related to the centralized FinS installation, including consolidation, budget, contracting, assets, cash management, accounting activities.
• Active support and contribution in the execution of the different aspects of the project, specifically business processes analysis, review and design; oversees development of document, ensuring that all design and configuration aspects are addressed and control and security mechanisms are established.
• Support in preparation of technical, functional and user documentation.
• Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership introducing and advising technological changes; prepares various technical reports.
• Support in writing SQL query to extract information and investigate issues.

Essential Skills, Experience and Certifications

• A minimum of 8 years recent practical experience as an Oracle E-Business Suite functional Subject Matter Expert, demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments.
• Detailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to:
  • Excellent understanding of General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting;
  • Strong understanding, E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level;
  • Excellent understanding of budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes.
  • Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation);
  • Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger;
  • Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required;
  • Thorough understanding of bank reconciliation process and use of electronic banking payment formats;
  • Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger);
  • Detailed knowledge and experience with travel claim related processes and tools
• Strong analytical, problem-solving, and organizational skills
• Experience providing L1 support
• Basic SQL and SQL* knowledge
• Familiarity with configuration management/versioning procedures and tools
• Understanding of ITIL 4 and hands-on experience with BMC Remedy ITSM
• The ability to document processes and provide training on tools and best practices
• A team player attitude and be a good communicator.

Working Location

• Braine l'Alleud, Belgium

Working Policy

• On-site. Due to the nature of the service, this will be as well outside office hours and on weekends (up to 4 times per year) , if necessary and agreed.

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance