Band
Level 2
Job Description Summary
Step into a role where your communication skills and customer focus truly make a difference. As a Customer Services Specialist at Novartis, you’ll be the vital link between our customers and internal teams, ensuring seamless order management and proactive support. You’ll join a collaborative team environment where your contributions directly impact patient access to life-changing therapies. If you're passionate about delivering exceptional service and thrive in a dynamic, purpose-driven setting – this is your opportunity to shine.
Job Description
#LI-Hybrid
Location: Vilvoorde, Belgium
Relocation Support: This role is based in Vilvoorde, Belgium. Novartis is unable to offer relocation support.
Key Responsibilities
- Manage customer orders, complaints, and returns in line with internal guidelines and expectations
- Build and maintain positive relationship with customers and partners to resolve inquiries efficiently
- Manage customer communications for product launches, withdrawals, and other key updates
- Maintain and coordinate accurate Customer Master Data across systems
- Support the collection and coordination of documentation and information required for third-party onboarding, due diligence, or compliance checks
Essential Requirements
- University degree or equivalent with a minimum of 3 years of professional experience
- Proven background in customer or sales support or service roles
- Fluency in both French and Dutch; English proficiency is an advantage
- Excellent written and verbal communication skills
- Strong organisational abilities and attention to detail
- Flexible, collaborative mindset with strong problem-solving capabilities
Commitment To Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
You’ll receive:
You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Vilvoorde.
Skills Desired
Affiliate Marketing, Auditing, Calls Handling, Computer Programming, Conflict Resolution, Customer Care, Customer Needs (Inactive), Customer Service, Databasing, Installations (Computer Programs), Microsoft Access, Ontology, Order Management, Physics, Relationship Building, Sales Support, SAP Enterprise Resource Planning (ERP), Workforce Planning
