DHL Global Forwarding, part of DHL Group, is the global specialist in shipping goods by air, sea and road. From everyday items such as clothing and electronics to larger shipments such as machinery and medical supplies, we make sure everything gets to the right place on time and safely, anywhere in the world.
For our Antwerp office we are looking for a new colleague who wants to make a difference with us in the world of logistics. Are you ready to join our enthusiastic team?
Your tasks and responsibilities
- Handle incoming requests from customers / network colleagues
- Reviews and ensures achievement of customer specific KPI’s and service agreements
- Maintain communication with internal/external/third parties to meet customer expectations
- Develop sustainable relationship with customer
- Analyzes root cause of escalations and where required implement corrective actions
- Provide proactive problem resolution and corrective actions to ensure excellence in service
- Handles escalations or escalates further, if required
- Develop sustainable relationship with team leader, manager, and senior management
Your profile
- Excellent understanding of customer needs
- Fluent in English communication (verbal/written)
- Commercial attitude
- Good knowledge of customer service processes and system
- Good knowledge of forwarding business, DGF Ocean Freight product, GDP, Thermonet, Lifeconex, Medical Devices
- Applies and knows the legal and regulatory requirements related to export, import, storage, and distribution of pharmaceutical products
Our offer
- A permanent contract with a competitive salary, a nice package of extra-legal benefits and an attractive vacation offer
- 39-hour week with the possibility of working from home after your onboarding period
- An extensive training offer
- Interesting career opportunities within a large company with close family values and a professional working environment
Application Process
- After completing the online application form, we will contact you for an initial phone interview.
- If the phone interview went well, we will invite you for an on-site interview with the manager for the position.
- If there is a match on both sides, we will send you a salary proposal.
- Good news! You want to start at our company. You come to sign your contract and we prepare your start-up and onboarding.
For further questions you can always contact us at [email protected] .
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