Customer Service Officer – Operations & Client Relations (M/F/X)
Are you recognized for your customer focus, organizational precision, and keen eye for detail? Join a dynamic, collaborative team where your contribution will be essential to delivering operational excellence and enhancing the customer experience.
Main Responsibilities
- Ensure accurate execution of internal administrative processes, strictly following established procedures, deadlines, and quality standards.
- Work cross-functionally with internal teams to guarantee smooth, efficient processing of customer requests.
- Provide clear, professional, and timely responses to customer inquiries via phone or email.
- Identify customer-specific needs and offer tailored solutions through attentive, proactive communication.
- Maintain and update customer information in management tools with precision, while fully respecting confidentiality and data protection regulations.
- Participate in service optimization by analyzing customer satisfaction indicators and contributing constructive feedback.
- Identify opportunities for complementary services and guide customers toward the appropriate internal contacts.
Profile Sought
- Excellent spoken and written communication in French and Dutch; English proficiency is a valuable asset.
- Strong command of digital tools, particularly Microsoft 365; prior experience with CRM or ERP systems is a plus.
- Effective communicator with strong analytical and prioritization skills.
- Rigorous, autonomous, patient, and a reliable team player.
- A CESS-level diploma is appreciated, but motivation, commitment, and proven soft and technical skills are most important.
What We Offer
- A collaborative, stimulating, and supportive work environment that values initiative and team spirit.
- Personalized onboarding and continuous training to support your professional development.
- A pivotal role at the intersection of operations and client relations, where your impact on customer satisfaction will be direct and measurable.
Type d'emploi : Temps plein
Avantages :
- Aide au transport quotidien
- Formations en entreprise
- Travail à domicile
Lieu du poste : En présentiel
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