Your Role
As a Business Process Owner (BPO) – Commercial Excellence, you will be the driving force behind efficiency and effectiveness within our commercial organization. You will design, optimize, and oversee key processes to ensure they are aligned with our strategic goals and deliver measurable impact on sales performance.
In this role, you will:
Design & Optimize Processes: Shape and improve critical commercial processes such as Lead & Customer Onboarding, Account Management, and Customer Support.
Monitor & Improve Performance: Track processes using metrics and KPIs, identify bottlenecks, and implement enhancements.
Leverage Technology & Best Practices: Drive continuous improvement by applying CRM, Contact Center, Sales Enablement tools, and other technologies.
Enable Stakeholder Alignment: Act as the bridge between commercial functions (sales, marketing, customer service) and IT to ensure process designs meet user needs.
Champion Adoption & Change: Facilitate change management, secure adoption of new ways of working, and ensure adherence to commercial excellence initiatives.
Your Profile
Strong background in process management, preferably within a commercial or customer-facing environment
Experience with CRM and/or sales enablement tools is an asset
Analytical mindset with the ability to translate data and KPIs into actionable improvements
Skilled communicator, able to align diverse stakeholders and drive adoption
Change management skills and a passion for continuous improvement
What We Offer
A dynamic role at the heart of our commercial transformation journey
The opportunity to shape processes that impact global sales performance
A collaborative and international work environment
Growth opportunities within a company that values innovation and excellence
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
