Business & Operations Analyst

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004354

Role Duties and Responsibilities

• Takes responsibility for elements of a larger consulting engagement.
• Collaborates with clients as part of formal or informal consultancy engagements.
• Understands client requirements by collecting data and delivering analysis.
• Works collaboratively to develop and implement solutions.
• Seeks to address client needs within the defined scope of responsibility.
• Ensures that proposed solutions are properly understood and appropriately exploited.
• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognises and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
• Provides support on the use of existing methods and tools.
• Configures methods and tools within a known context.
• Creates and updates the documentation of methods and tools.
• Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
• Establishes, modifies and maintains data structures and associated components.
• Communicates the details of data structures and associated components to others using the data structures and associated components.
• Uses a visualisation product, as guided, to design and create data visuals.
• Selects appropriate visualisation techniques from the options available.
• Engages with the target user to prototype and refine specified visualisations.
• Analyse, adjust and/or correct operational requirements and gaps coming from DCSU's portfolio of CIS products and services;
• Act as DCSU advisor with aspect related to the identification of new operational requirements or verify related resources assessment within DCSU when necessary;
• Analyse and advice about delivering CIS urgent requirements and Customer's request affecting DCSU;
• Monitor, at DCSU level, CIS service management and service operations implementation with the local CSUs;
• Assist and make recommendations on current service performance, availability and capacities of CSUs in order to improve local service delivery (equipment/material, processes, methodology, technical expertise, organization and staff);
• Advise COMB Head in providing effective and efficient service delivery options for all CSUs;
• Coordinate DCSU service delivery options and offers with other NCI Agency entities (Asset Management, Acquisition, Strategy, etc.);
• In coordination with NCIA Quality Assurance (QA), stay abreast of required adjustment in service delivery and training, measure results and recommend capabilities delivery improvement;
• Represent CIS Operations Management Branch in relevant working group and conferences.

Essential Skills, Experience and Certifications

• Development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools;
• Application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimisation);
• Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.
• Experience leading teams, managing staff resources, and developing personnel.
• Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.
• Experience contributing to operational planning, resource allocation, and risk management processes.
• Demonstrated knowledge of service management best practices, processes, and performance management.
• Excellent command of spoken and written English, with proven ability to communicate effectively orally and in writing.
• ITIL Foundation certification (or equivalent recognized Service Management framework certification).
• PRINCE2 Foundation certification (or equivalent recognized Service Management framework certification).

Desirable Skills, Experience and Certifications

• Master Degree at a nationally recognised/certified University in Information Technology, Business Administration, Engineering, Management, or a related field.
• Experience working in international or intergovernmental organizations.
• Experience supporting project delivery and coordinating service support for projects.
• Experience managing financial aspects of service delivery (e.g., resource funding, cost allocation, service charging models).
• ITIL Intermediate or Expert level certification.
• Quality Management certification (e.g., Lean Six sigma, CMQ, or equivalent).
• Training in leadership, negotiation, or conflict resolution.

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
• Or exceptionally, the lack of a university degree may be compensated by at least 6 years extensive and progressive expertise in duties related to the function of the post.

Working Location

• Mons, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Restricted personal security clearance