Position Overview
We are looking for a new Assistant Boutique Manager for our Liège Boutique reporting directly to Loubna Ellahet (Boutique Manager).
As an Assistant Boutique Manager, you will play a crucial role in delivering exceptional customer experiences while driving sales performance in alignment with Nespresso's standards.
A Day in the Life of an Assistant Boutique Manager
Customer Experience
- Collaborate with the Boutique Manager to create memorable customer experiences.
- Serve as a passionate ambassador for the Nespresso brand, upholding customer service standards consistently.
- Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions.
- Address customer complaints with professionalism and care.
- Assist the Coffee Bard in executing engaging masterclasses and events that enhance the Nespresso brand.
- Provide priority service during peak traffic times to ensure customer satisfaction.
Operations Excellence
- Aid in the weekly, monthly, and annual evaluation of store performance.
- Support the team in achieving sales targets and KPIs.
- Collaborate with management to review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses.
- Identify and communicate opportunities for profitability improvements.
- Assist in developing action plans to boost sales and inspire team performance.
- Facilitate training and provide ongoing coaching to enhance selling skills and operational standards.
- Manage scheduling and workforce planning in compliance with local regulations.
- Foster effective communication through regular briefings and meetings.
Brand Identity
- Ensure adherence to visual merchandising standards that reflect the Nespresso brand.
- Maintain high standards of product presentation and brand representation.
Compliance
- Work with the Boutique Manager and HR to advise on personnel practices and employment laws.
- Promote a culture of safety and quality within the Boutique.
- Support compliance with Nestlé's Safety, Health, and Environment policies.
What Will Make You Successful
- a minimum of 3 years of retail experience, with a strong focus on customer service;
- proven experience in managing customer complaints;
- at least 2 years of supervisory experience in team development;
- proficiency in Microsoft Office (Excel, Word, PowerPoint);
- you're able to motivate and develop your direct reports and are stress resilient;
- excellent service orientation and people skills;
- willingness to work with challenging hours with presence required during busy days, at opening and closing times;
- excellent communicative skills (Fluency in French & English and a working proficiency of Dutch is an asset).
What we offer
- excellent terms of employment, with elements such as a 13th month, 25 holidays and seniority days and many other extra’s
- a large availability and variety of corporate training and development programs;
- career opportunities, within Belgium as well as international;
- an excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues.
At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability or sexual orientation. Nespresso consciously works to create diverse, passionate teams.
You make the difference. Who else?
