Brussels, Belgium
We Are Hiring: Senior Operational Services Improvement Officer
About the Mission:
We are looking for a Senior Operational Services Improvement Officer to join our Le Comptoir – Service Delivery team within the Digital Working stream of IT Production.
The mission is to:
- Deliver digital working devices and services to users,
- Ensure the quality of these devices and services,
- Support users in their digital working experience.
Our goal is to provide users with the tools they need to collaborate digitally with ease, and to ensure satisfaction through technical and functional support both on-site and remotely.
Your Role:
As a Senior Operational Services Improvement Officer, you will play a key role in improving processes, increasing end-to-end ownership of services, and leading by example. You will be responsible for:
- Monitoring & Performance Evaluation: Track and assess the performance of external suppliers, identify areas for improvement, and address issues that could impact service delivery.
- Risk Management: Identify potential risks, assess their impact, and implement mitigation strategies.
- Collaboration: Work with cross-functional teams to ensure alignment and effective communication.
- Quality Assurance: Ensure that delivered products and services meet organizational standards.
- Data Analysis & Optimization: Collect and analyze data to identify trends, opportunities for improvement, and potential cost reductions.
- Training & Support: Coach and support stakeholders and suppliers to ensure understanding of organizational processes.
- Process Improvement & Innovation: Identify opportunities to improve efficiency, reduce costs, enhance quality, and implement approved improvements.
- Documentation & Compliance: Maintain process documentation (e.g., SOPs) to ensure consistency and compliance.
What We Are Looking For:
- Experience: Minimum 5 years in a large IT environment.
- Technical Skills:
- Mandatory: End-user tools (hardware & software), Microsoft 365 suite
- Preferred: Service management tools (ServiceNow), Asset Management database (CMDB/HAM), automation skills (PowerPlatform)
- Business Skills:
- Mandatory: Agile mindset, strong organizational insight, familiarity with IT systems, project coordination experience
- Preferred: Experience in support environments (helpdesk, field support)
- Soft Skills: Strategic thinker with a structured, results-driven approach; strong decision-making, communication, and diplomacy; proactive and customer-oriented; team spirit
- Languages: Working knowledge of English, French, and Dutch
- Education: Bachelor’s degree or equivalent experience
Work Arrangement:
- Flexible: 100% or 80%, hybrid (50% on-site / 50% remote)
Why Join Us:
This role offers the opportunity to make a tangible impact on service delivery, improve the digital working experience for thousands of users, and contribute to continuous innovation and process improvement in a dynamic, Agile environment.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
