As Account Manager Nonfood Compounds you will report directly to the Business Lead Food Equipment & Chemicals EMEA. Your primary objective will be to project manage the certification process from initial application through to final registration/certification for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.
- Manage accounts with medium impact and/or complexity
- Manage customer account scope, audits, deliverable, timelines, services levels, quotes
- Identify and provide input to process improvement opportunities
- Provide customer education/consultation on standards, regulations or audit process
- Work in tandem with Sales and Program leaders to maximize growth opportunities
- Help assure clients’ compliance with registration/certification requirements and timely support to achieve registration/certification
- Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
- Nurture client relationships
- Support accounts payable in resolving client payment issues
- Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
- Identify and procure new business or cross-selling opportunities with assigned customer
- Develop client-specific solutions based on client needs
- Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
- Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
- Relevant experience managing customer accounts
- Project Management skills and experiences
- Good organizational and prioritization skills
- Strong interpersonal & communication skills
- Results orientated
- Attention to detail
- Committed to service excellence
- Cross selling skills
- Ability to autonomously manage projects, ownership
- Always looking for solutions to assist the clients
- Collaborative mindset, team player
- You have an excellent knowledge of Spanish and Italian, you are fluent in English (any additional EU language will be an asset)
- Travel occasionally (2-4 times a year)
Hybrid role 3 days office (Belgium) max 2 days home.
WHAT NSF OFFERS YOU
If you want to be part of a dynamic team and work in a pleasant atmosphere with a common goal: together focus on client satisfaction, then this opportunity is for you.
We do this in a challenging industry with regards to healthy, sustainable and quality food. Training on certification standards and processes will be provided
Benefit package includes:
- Health and Group Insurance
- Meal vouchers
- Eco-vouchers
- Car+fuel card
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
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