At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
Trane Belgium is hiring a Service Deployer to join our team in Auderghem. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources - specifically our Service Technicians. Ultimately, this individual will coordinate the execution of service maintenance agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Service Technicians, and coordinating job priorities with Technical Manager will be an everyday occurrence.
Responsibilities:
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Service Technician Supervisor to assign/dispatch HVAC Technicians, subcontractors and Controls Technicians
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Qualifications:
- Prior experience in deployment of technical teams
- Strong organization and administration skills
- Logical thinking
- Excellent communication skills in Dutch and French
- Excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Attention to detail and able to work in a fast-paced environment.
- Knowledge of Microsoft Office package
What We Offer:
- Competitive compensation package
- Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.
- Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, Career Navigator program and English language classes
- Support and wellbeing: Benefit from an employee wellbeing program
- Health benefits: Enjoy group insurance and medical insurance coverage.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.