Fonction: Receptioniste Tournant
Département : Front Office
Responsible direct: Front Office Manager
Contract: Full time
Organization: Report to the Front Office Manager
Objectives and tasks:
· Guest Relations:
- Establish and maintain permanent contact with guests, providing comprehensive information in foreign languages on various topics such as general tourist information, public transport, restaurants, theaters, etc.
- Assist with wake-up calls, cab bookings, theater tickets, and promote and sell hotel services.
· Communication:
- Transmit messages and mail accurately.
- Handle and process complaints, or delegate to the appropriate manager or department.
· Guest Assistance:
- Assist guests with luggage upon arrival and escort them to their rooms.
- Perform daily front desk duties and supervise general operations, either independently or as part of a team.
· Guest Check-In:
- Prepare for the arrival of both individual guests and groups.
- Register guests, both Belgian and international, using the arrival list, hand over room keys, and provide necessary information to enhance their stay.
- Manage room sales based on the reservation system and address overbooking issues (e.g., send-offs, cancellations) as per guidelines.
- Note specific guest requests and inform relevant department heads.
· Financial Transactions:
- Close accounts and manage cash, credit card, and invoice payments.
- Record payments using the automated cash register system and bill for services ordered outside the hotel by guests.
- Verify cash and credit card receipts and count the cash register at the end of each shift.
· Telephone Operations:
- Operate the telephone system, answer, and transfer incoming calls (external and internal).
- Greet, inform, and direct visitors to hotel guests or staff members.
· Event Awareness:
- Stay informed about events in the city and surrounding areas of interest to our clientele.
- Ensure all front desk staff are aware of these events and maintain an adequate supply of tourist brochures.
· Reservation Management:
- Encode individual and group reservations, verify system-entered reservations, and use procedures to maximize profit.
- Handle reservation changes and cancellations, and confirm reservations via email, fax, etc.
· Operational Procedures:
- Follow procedures for lost and found items, package handling (sending and receiving), and credits.
- Maintain general order and security within the property through regular patrols, checking for anomalies, and ensuring windows and doors are secure.
- Respond appropriately to encountered problems and inform relevant departments according to established procedures.
- Accompany guests in emergencies and be familiar with fire and safety evacuation procedures.
· Work Environment Maintenance:
- Ensure the front and back office are clean and tidy, and all equipment is in perfect working order; contact technical or housekeeping for repairs if necessary.
- Understand and operate front office equipment, taking action in case of errors or technical faults.
· Work Schedule and Compliance:
- Create your work schedule with the assistance of the receptionist or assistant.
- Ensure adherence to the company's philosophy and procedures.
· Miscellaneous Duties:
- Write and send emails via PC, send faxes, packages, and make photocopies.
- Perform any task ordered by the receptionist or requested by a supervisor.
Qualifications & requirements
- Diplomatic
- Analytical
- Structured
- Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
· Having perfect writing and speaking skills
- Having an eye for detail
- Flexibilty to work per shift (AM , PM & night)
We are
The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotel™ in Belgium. The Dominican distinguishes itself by offering a unique product and indulgent hospitality.
The hotel offers 150 rooms, 3 Meeting Salons, Gym with sauna and Hamam, Courtyard, Lounge Bar and bustling Grand Lounge.
What we offer:
Compensation and Benefits:
- Competitive Salary: Based on industry standards and experience.
- Regular Shifts: Consistent and predictable work schedule.
- Public Transport Reimbursement: Full reimbursement of public transportation costs.
- Exclusive Perks: One free night per year and staff discounts at Carlton Group hotels, including Design Hotels worldwide.
- Nutritious Meals: Access to fantastic and healthy meals during shifts.
- Uniform: Provided by the company.
Additional Opportunities:
- Cultural Experience: Immerse yourself in The Dominican experience.
- International Exposure: Work for a globally recognized company.
- Team Environment: Join a supportive team of 49 amazing colleagues.
- Career Development: Opportunities for professional growth and advancement
- Company Culture: Be part of a dynamic and expanding corporate culture
Job Types: Full-time, Permanent contract, Fixed term contract
Benefits:
- Company events
- Continuing education credits
- Eco vouchers
- Professional development assistance
- Travel reimbursement
- Uniform provided
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Shift work
- Weekend availability
Experience:
- hotel reception : 1 year (Required)
Work Location: In person