What’s in it for me?
Benefits:
Monthly transport allowance
Daily meal vouchers for working days
Hospitalisation cover
Holiday entitlement based on position
Pension scheme with employee and company contributions
Annual training and development budget
About the Role
As a Level 1 Helpdesk Technician at Penta Group, you will be the first point of contact for users
seeking technical assistance. You will provide prompt, courteous, and efficient support to
resolve fundamental IT issues and escalate more complex problems to the appropriate
personnel. This is an ideal role for someone starting their IT career and eager to grow in a
collaborative environment.
Key Responsibilities
- Provide first-line support for technical issues via phone, email, chat, or ticketing system.
- Troubleshoot issues related to user accounts, basic hardware/software, email, printers, and connectivity.
- Document issues and resolutions in the ticketing system in a clear and detailed manner.
- Escalate unresolved issues to Level 2 support or team leads.
- Assist with user onboarding/offboarding tasks such as account setup and hardware provisioning.
- Follow standard operating procedures and contribute to the internal knowledge base.
About You
Qualifications
- 1-2 years of IT support experience.
- Familiarity with Windows/Mac OS, Microsoft 365, and Google Workspace.
- Excellent communication and customer service skills.
- Strong problem-solving mindset with a willingness to learn.
- CompTIA A+ or similar certification preferred.
About us
Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies.
Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.