As part of the Support department at Easyfairs Head Office in Brussels, you will be trained in these systems and will provide support to all of our internal users (+/-800 team members).
You will also be in contact with the helpdesk of our infrastructure & software providers (hosting companies, internet providers, software resellers, etc).
Your key responsibilities
- Handle support issues from our internal end-users via our service desk platform, email, phone, face to face…
- Creation/maintenance of documentation & internal online training path (including videos)
- Train small group of users (mostly at the HQ office but also at local offices)
- Manage the day-2-day relationship with external and internal software providers
- Participate in internal systems development and customization
- Testing the new applications/systems & features
- Be eager to learn from our 2nd line support so you become more and more independent
Main processes, systems, tools used
WordPress, GES|Visit, Salesforce Marketing Cloud and Social Studio, Business Central, Microsoft O365, Tableau, custom mobile apps (visitor app, rebooking app)
Profile
- Customer focused and customer satisfaction is one of your top priorities.
- Fluent English (knowledge of Dutch and/or French is a plus)
- Excellent interpersonal skills
- A keen interest in problem solving & curiosity in IT tech
- Willingness to provide impeccable service
- Flexibility, autonomy, and ability to multitask
- Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
- Early adopter of new technologies
- Attentive to details
Why join us?
- An interesting, challenging opportunity in a growing, dynamic, and international company.
- A job with many variations in terms of projects and technologies.
- Opportunities for learning and growth in terms of courses and conferences.
- A flexible working environment.
- Competitive employee compensation package.
Does that sound like a plan?
If you are not afraid but stimulated to continually challenge and reinvent yourself, within a multicultural team of smart and dynamic people, with unequaled work ethics, come and write the next chapter with us!
This full-time position can be carried out 2 days a week from the comfort of your living room (or wherever you want) when you are not in our Instagrammable offices!