What we offer:

What we offer:

• Competitive Compensation and Benefits
• Global Opportunities
• Career Development

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

Responsibilities:

• Management of Field Service teams
• Ensuring an effective in- and external collaboration platform and communication network (periodic team meetings, toolbox, …)
• Coordinate the efforts of the on-call services to our clients (contact center, PLC Hotline and Sofware support)
• Coordinate escalations to 2nd and 3rd line support (MU, Mobile Automation, …)
• Coordinate work of subcontractors
• Ensure preventive and corrective maintenance activities at customer sites
• Customer satisfaction and NPS of the customer group
• Define and follow Field operations service KI´s & KPI´s
• Field Operations Revenues and Gross Profit as sold
• Cost center control (cost allocation vs budget and coverage)
• Change management, continuous improvement and employee engagement
• Maintain compliance to key CE Directives and standards ensuring all changes are channeled through the correct business department(s)
• Security, quality of service, ensuring adherence to Dematic Health and Safety policies

Skills and experience

• Strong experience in Service Management and managing field service teams (incl. talent management , annual reviews, coaching, succession planning)
• Knowledge about warehouse automation /material handling solutions and related customer challenges
• Technical background and understanding of Electromechanical installations, PLC and hardware controls is a pre
• Experience working with the business to deliver quality insights via dashboards and reporting
• Excellent written and verbal communication skills including presentation skills and knowledge of software tools (MS PowerPoint, MS Visio; Power BI, MS Office)
• Knowledge of relevant industry standards i.e. EN258.
• Excellent communication skills in Dutch, English and French