APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.
As part of our growth and development, we are looking for a Customer Service Officer - Government Trade to join our team.
The key responsibilities of the Customer Service Officer - Government Trade are divided as such:
Handle USM bookings
Handle/input all USM bookings ex Europe, (incl E/W Med) & Africa
Receive bkgs via EDI and confirm within set time per the contract
Check if all rates are filed in the USC contract and which ports to use
Process bookings in LARA and counter when needed based on pull & RDD dates
Autofreight per set SQ
Communicate with local CC offices
Check equipment/transport availability via ILS
Check routing using routing finder following and Master routing guideline
Handle transport order and make sure it is carried out
For breakbulk cargo arrange transport directly with vendor
For breakbulk cargo arrange for cargo to be stuffed with vendor and rcv stuffing report
For breakbulk cargo arrange survey and rcv survey reports
In case Hazardous, request haz acceptances
In case special equipment/breakbulk/OOG, handle OOG acceptances
Submit BRT in case needs to roll, make sure RDD is extended
For larger volumes make sure allocation is requested/approved
Make sure shipper empty equipment pools are replenished or increased/decreased per shipper’s request
Handle all requests from shippers/consignees/SDDC
Upload LOB – Lift On Board
Track cargo where required and provide In Transit Visibility reports to the Military
When accessorials are booked make sure these are executed, otherwise inform SDDC to remove costs and inform billing team
Cost recovery and timely management of issues resulting into costs
Input VGM & Seals
Provide SI to SSCI
Add schedules for our AOR in IBS – Integrated Booking System
Check all EDI moves in PAT and invalidate/add where needed make sure CC offices input EDI moves in LARA in time
Check BVN in CPP, make sure we are at 95% and higher
Handle all USM inbound shipments into Africa communicate with CC offices, send arrival notifications to consignee/SDDC, make sure inland deliveries are arranged per booked RDD, make sure exoneration process is executed and cargo clearance is arranged, submit any delays in DRAP, handle any issues, make sure all billings are through APL, send ITV tracking reports where required
Handle all USM inbound shipments into Europe, Med communicate with CC offices, send arrival notifications to consignee/SDDC, make sure inland deliveries are arranged per booked RDD, make sure cargo clearance is arranged when requested, submit any delays in DRAP, handle any issues, make sure all billings are through APL, send ITV tracking reports where required, request in transit approvals when crossing multiple borders and engage US Embassies if needed
Get recovery of pass-through costs per USC; prepare billing packages with back up docs and provide to APL Dubai team
Get recovery of port storages per USC; prepare billing packages with back up docs and provide to APL Dubai team
Have monthly TEAM calls with SDDC 598th booking & QA teams provide general information; ie port congestions, changes in services, EDI issues, etc.. and discuss specific topics
Keep track of cargo and communicate with t/s and destinations teams
Have knowledge of Port requirements/restrictions
AOB
Handle USG bookings
Input USG bookings (mhhg, ehhg, hhg, pov, project cargo) ex Europe, (incl E/W Med) & Africa
Receive bkgs via EDI or email and send bkg confirmation
Check if all rates are filed in SQ, tariff or SC provided by customer
Process bookings in LARA & autofreight
Communicate with local CC offices
Check equipment/transport availability via ILS
Check routing using routing finder (LARA/I-route/APL website) and Master routing guideline. Request for route setup if needed
Handle transport order and make sure it is carried out
For breakbulk cargo arrange transport directly with vendor
For breakbulk cargo arrange for cargo to be stuffed with vendor and rcv stuffing report
For breakbulk cargo arrange survey and rcv survey reports
In case Hazardous, request haz acceptances
In case special equipment/breakbulk/OOG, handle OOG acceptances
For larger volumes make sure allocation is requested/approved
Handle all requests from shippers/consignees
For larger volumes make sure allocation is requested/approved
Check if VGM, seals and SI are submitted
Communicate with SSCI in case draft & final b/ls are delayed
Check if for certain destinations b/ls are to be printed at destination and if freight charges are to be mentioned on the b/l
Handle customer’s enquiries
Monitor foreign to foreign bookings issued by local CC offices (outside Europe region). Assist where needed and have communication with the customer
Monitor USG inbound shipments to Europe, Med; have communication with local CC office and handle customer enquiries
AOB
We are looking for individuals that have:
Experience within the shipping industry
Experience within similar roles
Effective communication skills
Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations